Peraton · 11 hours ago
Tier 3 Technical Support Representative
Washington, DC
Full-time
Onsite
Mid, Senior Level
$66K/yr - $106K/yr
5+ years expPeraton is a next-generation national security company that drives missions of consequence. They are seeking an experienced Tier 3 Technical Support Representative to provide advanced on-site technical support services, including direct interaction with executive-level staff and office leadership, and to resolve complex technical issues across House offices.
Information TechnologyRobotics
No H1B
U.S. Citizen Only
Responsibilities
Provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations
Deliver on-site support for mobile devices, hardware installation, software configuration, and troubleshooting
Assist House offices in installing, configuring, and using House-supported software and applications
Decommission devices by wiping Macs, iPhones and iPads
Contribute to the development of user-facing documentation and installation guides
Maintain and expand a comprehensive knowledge base of commonly used software, hardware, and accessories (e.g., USB cameras, conferencing peripherals used with Microsoft Teams, etc.)
Offer consulting services to House offices on best practices, system usage, and technology recommendations
Act as an escalation point for resolving complex end-user issues requiring advanced technical expertise
Perform user data migration tasks upon request, ensuring data integrity and security
Create and deploy system images for computers and laptops to streamline setup and deployment processes
Perform mobile device and endpoint management console support (AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, Jamf)
Configure workstations to meet user requirements, including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed
Use PowerShell and Power BI to create custom reports as needed
Use PowerShell to automate maintenance processes as needed
Collaborate effectively with cross-functional teams and external vendors to resolve hardware and software issues
Demonstrate flexibility and responsiveness in a fast-paced, customer-focused environment
Perform other official duties as assigned
Qualification
Required
High School Diploma and 5 years of experience
U.S. Citizenship required
Proven ability to configure and troubleshoot commercial off-the-shelf (COTS) hardware and software including desktops, laptops (PC and Mac), mobile devices, printers, and other peripherals
Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems
Foundational understanding of the physical, network, and application layers with the ability to use TCP/IP tools and protocol commands to diagnose and resolve issues
Strong customer service and communication skills with a professional demeanor when supporting executive-level users and senior leadership
Ability to operate effectively in fast-paced environments and meet tight deadlines
Experience conducting business and systems analysis to assess and resolve end-user issues
At least 1 year of experience supporting: macOS, Remote access tools such as Cisco AnyConnect, VPN and secure remote connectivity (RSA SecurID experience is a plus)
At least 3 years of experience in the following areas: IT Call Center or Service Desk support, Active Directory user and account administration, Microsoft Windows 10 and Office 365 application support, Support for iOS and Android mobile operating systems, Microsoft Office 365 ProPlus, SharePoint, and Exchange Online, Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Microsoft Intune
5 years of experience using enterprise IT service management systems such as BMC Helix (Remedy) for incident, change, or knowledge management
5 years of advanced-level experience with Windows, macOS, iOS, and Android operating systems
5 years of experience supporting Microsoft Windows and Office 365 applications
5 years of Active Directory user and account administration
3 years of experience supporting users through remote access tools
3 years of experience supporting secure remote connectivity including VPN
Ability to lift and move up to 50 pounds of IT equipment for on-site hardware support
Preferred
CompTIA certifications such as A+, Network+, or Security+
Microsoft 365 Certification
ITIL Foundation Certification
Degree in Information Technology or a related field
Other industry-recognized IT certifications
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
Company data provided by crunchbase