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Peraton · 1 day ago

Help Desk Technician Tier 2

Tampa, FL

Full-time

Onsite

Mid, Senior Level

$66K/yr - $106K/yr

5+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Help Desk Technician Tier 2 - Journeyman to provide advanced technical support and assistance to end users, resolving escalated IT issues and maintaining accurate records of service requests.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide advanced technical support and assistance to end users in resolving escalated IT issues

Conduct troubleshooting, diagnosis, and resolution of complex technical problems related to services in service catalogs

Assist users through multiple communication channels including in person, phone, chat, remote desktop, automated requests, email, and knowledge articles

Offer advanced support services during standard working hours to resolve escalated issues from Tier 1

Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) - shift work

Facilitate advanced support to OCONUS personnel

Maintain accurate records of service requests, solutions, and escalations

Utilize the following Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; remote access tools (Secure OOBM, PuTTY, TS Reader, Wireshark) for Tier II/III troubleshooting; performance monitoring dashboards (Grafana, Prometheus, SolarWinds) for proactive anomaly detection, audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs

Qualification

Help Desk Technician Tier 2DoD security clearance TS/SCIService Desk ticketing systemsRemote desktop support toolsDoD-approved IA baseline certificationTechnical Support SpecialistCollaboration platformsPC diagnostic utilitiesNetwork connectivity testersPerformance monitoring dashboards

Required

Previous experience as a Help Desk Technician Tier 2 or similar role supporting a DoD customer at the CCMD level; Minimum of 5 years' experience with a BS/BA or 3 years' experience with an MS/MA or 0 years' experience with a PhD

A current, active DoD security clearance at the TS/SCI level

US citizenship is required

DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Intermediate / ability to obtain

Preferred

DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment

Benefits

Medical

Dental

Vision

Life

Health savings account

Short/long term disability

EAP

Parental leave

401(k)

Paid time off (PTO) for vacation

Company paid holidays

Company

Peraton

Glassdoor3.6

Peraton Fearlessly solving the toughest national security challenges.

Founded in 1992

Woodbridge, New Jersey, USA

10001+ employees

https://www.peraton.com/

Funding

Current Stage

Late Stage

Leadership Team

Thomas Terjesen

Chief Information Officer

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Company data provided by crunchbase