Citizens Bank of Edmond · 18 hours ago
Teller
Banking Center - Edmond, OK 73034
Full-time
Onsite
Entry Level
1+ years expCitizens Bank of Edmond is seeking a Teller to greet customers and handle their transactions with a high level of customer service. The role involves assisting customers in the lobby, processing deposits and withdrawals, and maintaining a clean and presentable lobby environment.
BankingFinancial Services
Responsibilities
Assist and greet all customers entering the lobby area or the bank
Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, and enter into records
Handle customer complaints and grievances in a professional manner and escalate to supervisor or management directly
Maintain customer confidence and protect bank operations by keeping information confidential
Receive mortgage, consumer loan and other loan payments and issues a receipt
Cash check and process withdrawals and pays out money after verification of signatures and customer balances
Perform a variety of customer service transactions, such as account holds and check confirmation
Sell travelers checks, cashiers checks and money orders, as appropriate
Balance cash drawer at the end of the shift and reports any discrepancies to supervisor
Direct customers to the right department contact if needed (such as operations, lending, or personal bankers)
Cross-sell financial institution products and services to customers
Refill the coffee, cookies, and donuts in the lobby when necessary
Keep the lobby clean and presentable at all times
Support the banks customer service, quality service, sales, and community commitment through trainings and exhibiting a positive attitude at all times on the lobby floor
Contribute to the team effort by accomplishing tasks in a timely manner, as needed
Perform other duties as assigned and directed by the Retail Officer or Operations Officer
Qualification
Required
Associates degree in Business, Finance or related field or High School diploma
One to three years of job related experience, in either a retail or financial institution setting
Cash handling in a bank setting is considered to be an asset
Successful completion of in-house training program and BSA Test
Good interpersonal communication skills
Able to handle multiple tasks while maintaining a calm attitude
Computer literate ability to operate Microsoft Office and related applications
Ability to use judgment while conversing with customers
Willingness to attend trainings and learn the banks products
Excellent problem solving ability coupled with a passion for customer service
Ability to connect the needs of the customers to the products of our bank
Ability to show compassion to our customers while maintaining a positive lobby atmosphere at all times
Company
Citizens Bank of Edmond
Citizens Bank of Edmond is a bank based in Edmond, Oklahoma that specializes in banking and loans services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jill Castilla
Chairman, President and CEO
Recent News
The Journal Record
2025-09-17
FF News | Fintech Finance
2025-06-03
2024-11-01
Company data provided by crunchbase