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Senior Service Desk Manager jobs in United States
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Peraton · 2 days ago

Senior Service Desk Manager

positionWashington, DC
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$112K/yr - $179K/yr
date12+ years exp
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Senior Service Desk Manager to provide daily supervision and direction to service desk staff, ensuring effective support for users in various technical areas.
Information TechnologyRobotics
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide daily supervision and direction to staff who are responsible for service desk activities such as phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract
Serve as the first point of contact for troubleshooting hardware/software PC and printer problems

Qualification

IT service desk managementCOMPTIA A+ certificationITIL v4 Foundations certificationWindows 10 knowledgeOSX operating systems knowledgeIssue tracking systemsCommunication skillsProblem solving skillsLeadership abilities

Required

12 years experience required
Minimum 5 years' experience managing IT service desk personnel
Experience researching and developing employee training and performance improvement plans
Strong working knowledge of desktop and laptop hardware and peripherals
Strong knowledge of Windows 10, and OSX operating systems and common office applications
Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow)
COMPTIA A+ certification
Information Technology Infrastructure Library (ITIL) v4 Foundations certification
US Citizenship and the ability to obtain a Public Trust clearance

Preferred

Excellent proven written and verbal communication skills
Strong problem solving and research skills
Strong demonstrated leadership abilities

Benefits

Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays

Company

Peraton

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Peraton Fearlessly solving the toughest national security challenges.
dateFounded in 1992
location
Woodbridge, New Jersey, USA
people-size10001+ employees
web-link
https://www.peraton.com/

Funding

Current Stage
Late Stage

Leadership Team

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Thomas Terjesen
Chief Information Officer
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