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ClearForMe · 2 days ago

IT Desktop Support Technician

positionAlbuquerque, NM
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp
ClearForMe is seeking an IT Desktop Support Technician to provide hands-on technical support for both internal staff and external customer devices. This role focuses on modern device management and supports end users across hardware, operating systems, and enterprise applications.
BeautyCosmeticsE-Commerce
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H1B Sponsor Likelynote

Responsibilities

Provide Tier 1–2 desktop and endpoint support for internal employees
Troubleshoot hardware, operating systems, peripherals, and enterprise applications
Manage user onboarding/offboarding, device setup, and account access
Escalate complex issues appropriately and document resolutions
Prepare, stage, and configure customer devices using Windows AutoPilot
Validate device readiness for Out-of-Box Experience (OOBE) delivery
Perform quality testing to ensure devices meet customer and contract requirements
Assist with endpoint lifecycle management (deployment, refresh, return, disposal)
Apply standard configurations, security baselines, and updates
Support endpoint management platforms (Intune, Autopilot, MDM tools)
Perform modifications, updates, and group policies on customer systems
Maintain applicable DoE and DoD security protocols
Support audit readiness, security, and compliance requirements
Identify opportunities to improve processes, automation, and user experience
Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values

Qualification

Desktop supportWindows environmentWindows 11Microsoft 365IT ticketing systemsTroubleshooting skillsRemote access supportPassword managerDevice managementInterpersonal skillsTime managementOrganizational skillsTeam collaboration

Required

Excellent interpersonal skills to work with customers and management
Strong troubleshooting, documentation, and communication skills
Exceptional time management and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Ability to follow established service protocols consistently
Experience working in a team-oriented, collaborative office environment
Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas
Two or more years of computer technologies field support experience
Experience providing desktop or endpoint support in a Windows environment
Windows 11 experience
Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)
Experience with remote access support software
Experience with a password manager, preferably LastPass
Working experience with IT ticketing systems
Able to lift 30 lbs. regularly

Preferred

Desired but not required, current CompTIA, A+, Networking+, Security+

Company

ClearForMe

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ClearForMe is a Developer of a database providing information about cosmetics.
dateFounded in 2017
location
New York, New York, USA
people-size11-50 employees
web-link
http://www.clearforme.com/

H1B Sponsorship

ClearForMe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Early Stage
Total Funding
$0.15M
2019-06-25Seed· $0.15M

Recent News

PYMNTS.com
Landing International and ClearForMe Streamline ‘Clean’ Beauty Product Procurement
2023-04-10
Company data provided by crunchbase