Endo · 13 hours ago
IT Deskside Support Technician II
Hazelwood, MO (675) - USA037 - Hybrid
Full-time
Hybrid
Mid, Senior Level
3+ years expEndo is a healthcare company committed to improving lives through quality and safety. The IT Deskside Support Technician II serves as a liaison between IT and users, providing support for various end user technologies and ensuring devices are functioning properly.
Pharmaceuticals
Responsibilities
Provides telephone and on-site support during normal operating hours. Support users either on the phone or at desk side visit, troubleshooting problems via remote control (SMS/Remote Assistance), searching team resources for approved solutions, timely documentation of all tickets with follow through to closure, writing end-user communications, as well as developing/delivering end-user training
Escalate issues as needed to other support teams
Provisions, installs, and troubleshoots end user technologies including PCs, telephones, teleconference, mobile devices, file shares, SharePoint sites and other technology
Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity; including Microsoft product solutions, active directory, mobile devices, etc
Participates in an on-call rotation
Provisions users in Active Directory and other applications
Images workstations and provides back-up support to the hardware configuration center with standard image load and software installations
Participate in staff meetings and team meetings as required
Develop understanding of general industry usage of supported technologies
Develop basic understanding of business processes and business dependencies on supported technologies
Develop relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives
Participate in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives
Other duties as assigned with or without accommodation
Qualification
Required
Minimum requirement is an Associate degree in Information Technology or related business field or equivalent relevant experience
Three years Information Systems experience is required
Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks
Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve hardware and software issues on all platforms supported by desk-side
Business Knowledge - Strong understanding of how supported technologies are used in the business operation
Communication skills - Strong verbal & written communication skills
Independence - Often works independently with only general direction
Administration - Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities
Preferred
The preferred education and experience is a Bachelor degree in IT field (computer science, information systems, etc.) with a minimum of five years of experience in a Help Desk or Desk-side Support role
Company
Endo
Endo combined with Mallinckrodt Pharmaceuticals in 2025 to better serve customers and improve outcomes for the patients we support.
Founded in 1997Malvern, , US
1001-5000 employeesH1B Sponsorship
Endo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Blaise Coleman
President and Chief Executive Officer
Jennifer Lynn Fernandez
Sr. Executive Coordinator to President and CEO
Recent News
2025-09-23
2025-09-22
Company data provided by crunchbase