Provident Credit Union · 1 day ago
Contact Center Agent
Redwood City, CA 94065
Full-time
Onsite
New Grad, Entry Level
$27.50/hr - $27.50/hrProvident Credit Union, established in 1950, ranks among the top 10% of credit unions in the US. They are seeking a Contact Center Agent who will develop a solid understanding of credit union products and services and meet department standards for customer contact, sales, and service.
BankingFinanceFinancial ServicesNon Profit
Responsibilities
Complete 60 or more daily inbound and outbound contacts and communication with members via phone, email, service request, and chat
Complete research projects on transactions and accounts
Qualification
Required
High School Diploma, 2-4 year College degree completed or in progress preferred
Prior work experience in financial services or retail banking is highly preferred
Work experience in call center environment is highly preferred
Prior work in office environment
Ability to handle high volume of call interactions
Strong customer service skills
Ability to cross-sell products and services employing needs-based sales techniques
Experience working with customer using Window and Office and other PC applications
Good English verbal communication skills
Good English written communication skills required
Preferred
Bilingual speaking skills preferred but not required
Benefits
Quality medical, dental and vision care coverage
401(k) retirement plan with up to 150% matching employer contributions
Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses.
Annual discretionary bonus
Generous paid time off and paid holidays
Flexible spending accounts
Short and long-term disability coverage
Life and AD&D insurance
Employee Referral bonus
Provident membership
Rate discount on home and auto loans
Opportunity to use company owned condo in Maui and Lake Tahoe
Company
Provident Credit Union
Provident Credit Union specializes in banking with loans, mortgages, savings, insurance, investment advice for companies and NPCs.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J
Jim Ernest
President & CEO
W
Wayne Bunker
president/ceo
Company data provided by crunchbase