Leidos · 9 hours ago
Walkup Help Desk Desktop Specialist
Arlington, VA
Full-time
Onsite
Senior Level
$52K/yr - $94K/yr
5+ years expLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. The Walkup Help Desk Desktop Specialist is responsible for providing world-class customer service and technical support, including troubleshooting hardware and software issues, managing mobile devices, and coordinating with various teams to ensure seamless operations.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide onsite analysis, diagnosis, and resolution of complex hardware and software issues for end-users, recommending and implementing effective solutions
Install, configure, test, maintain, monitor, and troubleshoot desktops, laptops, printers, and peripheral devices to meet established service level agreements (SLAs)
Support over 1,800 mobile devices within the Pentagon, ensuring seamless support and service delivery
Oversee the migration, configuration, and distribution of mobile devices as part of the organization's transition to Microsoft Intune mobile device management (MDM)
Analyze technical data and user-reported issues to troubleshoot and resolve hardware and software problems on iOS and Android platforms
Coordinate with multiple Air Force National Capital Region (AFNCR) offices to address billing inquiries, manage device lifecycles, and support evolving mobile device requirements
Manage, update, and troubleshoot end-user software applications, including Microsoft Office, VPN clients, security tools, and custom business applications
Serve as a point of contact for incoming support requests via phone, email, instant messaging, and voicemail; ensure timely and accurate issue resolution
Coordinate with third-party vendors and OEM support teams for escalated hardware and software issues when necessary
Diagnose and resolve issues related to Common Access Cards (CAC), CAC readers, and PKI certificates
Utilize Active Directory for account creation, password resets, group membership updates, and access rights management
Support imaging, deployment, and replacement of user devices across the enterprise
Qualification
Required
High School Diploma or equivalent and a minimum of 5 years of relevant IT support experience, additional years of experience will be accepted in lieu of a degree
Active DoD Secret Security Clearance
Current CompTIA Security+ certification (DoD 8570 IAT Level II compliant)
Hands-on experience with ServiceNow, Remedy, or similar ITSM platforms
Proven experience delivering customer-facing support in a professional, high-paced environment
Working knowledge of Layer 1 networking components (CAT5/CAT6 cabling, single-mode/multi-mode fiber, serial connections, SFP modules)
Experience supporting Windows OS, Microsoft Office, and basic network troubleshooting
Familiarity with mobile device provisioning and management (e.g., iPhones, iPads)
Experience troubleshooting and supporting CAC authentication, DoD-approved VPN clients, and DoD networks
Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
Ability to work independently and within a team to resolve issues and complete tasks
Willingness to support occasional after-hours work and participate in an on-call rotation, if needed
Preferred
Strong communication skills (both verbal and written)
Comfortable discussing technical information with users and other support personnel
Ability to quickly learn new systems and IT concepts
Strong problem solving and decision-making skills
Ability to work autonomously as well as an integral member of a team
Benefits
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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