myKaarma · 1 day ago
Customer Support Specialist - Pittsburgh
Pittsburgh, PA
Full-time
Hybrid
Entry Level
$25/hr - $25/hr
1+ years expmyKaarma is a leading company in fixed ops solutions for the automotive industry, headquartered in Long Beach, California. They are seeking a Customer Support Specialist to diagnose and resolve customer concerns, collaborate with product management and engineering, and enhance customer satisfaction and department efficiency.
AutomotiveCloud Data ServicesInformation TechnologySoftware
Responsibilities
Customer Advocacy: Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality
Client Support: Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset
Issue Diagnosis: Troubleshoot and analyze technical issues, identify root causes, and implement solutions
Documentation: Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base
Collaboration: Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions
Knowledge Sharing: Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products
Process Improvement: Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness
Qualification
Required
1+ years in technical support, customer support, or helpdesk role, preferably in a SaaS or B2B environment
Proven ability to provide excellent customer service in a professional, empathetic, and patient manner
Strong verbal and written communication skills with the ability to explain complex concepts clearly and concisely
Proactive and analytical approach to identifying and resolving issues
Experience with CRM systems, ticketing tools (e.g., Zendesk), and support documentation platforms
Ability to adapt to a fast-paced environment and handle multiple priorities effectively
Preferred
Familiarity with SaaS platforms, technical troubleshooting, and a basic understanding of APIs or integrations
Benefits
Flexible Work Environment
Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
Time Off: Generous vacation time to recharge and balance life outside work.
In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.
Company
myKaarma
myKaarma is a cloud based automotive customer interaction management company.
51-200 employees
H1B Sponsorship
myKaarma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (3)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$15MKey Investors
Warburg PincusKayne Anderson Growth Capital
2026-01-14Secondary Market
2022-04-05Private Equity
2018-04-05Series A· $15M
Leadership Team
Ujj Nath
Chief Executive Officer
Garrett Jockel
Vice President of Product
Recent News
2026-01-16
Private Equity News
2025-03-04
Company data provided by crunchbase