Hirecrap · 1 day ago
Client service representative
United States
Full-time
Remote
New Grad, Entry LevelHoward Air is a leader in the HVAC industry, dedicated to providing innovative solutions for optimal comfort and efficiency. They are seeking a Client Service Representative to be the first point of contact for clients, providing exceptional support and ensuring a positive experience with the company.
Information Technology & Services
Responsibilities
Answer high-volume inbound phone calls to schedule service appointments, including maintenance, repairs, and installations
Manage inbound email and web portal inquiries efficiently, ensuring timely responses
Make outbound calls to existing clients to coordinate and confirm service appointments
Assist the sales team by reporting and tracking sales performance, educating clients about products and services, and scheduling sales appointments
Act as a liaison between customers and internal teams to facilitate clear communication and ensure customer needs are met effectively
Maintain accurate records of customer interactions and appointments within CRM systems
Provide feedback to management regarding customer concerns and suggestions for service improvement
Support team efforts to achieve customer satisfaction and company goals
Qualification
Required
Prior experience in customer service, call centers, or related roles
Strong ability to communicate effectively and handle challenging situations
Excellent verbal and written communication skills
Strong problem-solving abilities
Critical thinking skills
Proficiency with computers and CRM software
Ability to quickly learn new systems
Remain calm under pressure
Exhibit tact and professionalism when dealing with customers
Flexibility in availability, including evenings and weekends as needed
Positive attitude
Team-oriented mindset
Commitment to delivering exceptional customer service
Benefits
Competitive hourly pay
Performance-based bonuses
Health, dental, and vision insurance plans
Various development programs
Employee discounts
Flexible work schedules
Performance incentives
Employee appreciation events
Opportunities for significant career growth
Company
Hirecrap
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase