Ultra · 1 month ago
Robotics Field Support Technician
NY, US
Full-time
Onsite
Mid Level
3+ years expUltra is an early stage company building AI-native industrial robots that automate warehouse labor. They are seeking a Robotics Field Support Technician to travel to customer sites for installation, upgrades, and troubleshooting of robots, while also providing customer support and feedback to product teams.
Information TechnologyLogisticsMachine LearningRoboticsSoftware
No H1B
U.S. Citizen Only
Responsibilities
Travel to our customer sites to:
Install, upgrade, and troubleshoot our robots in the field
Train and support our customers’ employees to get the most out of our robots
Use your extensive knowledge from the field to bring the voice of the customer to our product, software and ML teams as they design and build our robots and software
When at HQ, help build our actual robots, from giving input on design and component selection, to assembly and testing
Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up
Qualification
Required
3+ years of experience
US citizen/visa only
Ability to travel to customer sites, up to 3 or 4 weeks a month
Understanding of complex mechanical and electrical systems
Ability to build strong relationships with customers
Ability to thrive in a high-trust, high-autonomy environment
Preferred
Experience with CAD and 3D Printing
Computer assembly, administration, and networking
Familiar and comfortable with VR headsets
Experience building and troubleshooting robotic and mechanical systems
Company
Ultra
Ultra builds intelligent warehouse robots that are being deployed in warehouses today.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Y Combinator
2024-09-25Pre Seed· $0.5M
Company data provided by crunchbase