Compucom Staffing · 8 hours ago
Audio Visual & Premium Desktop Technician
Atlanta, GA
Full-time
Onsite
Mid Level
$20.25/hr - $29.70/hr
3+ years expCompucom Staffing is a company that provides IT staffing services and solutions. They are currently seeking a qualified Audio Visual & Premium Desktop Technician to join their team onsite in Atlanta, GA, providing end-user support with a strong focus on audio visual systems and technology.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Assist with End User support and troubleshooting for issues including PC, mobility, wireless, and audio visual ("AV”) conference room telepresence and physical connectivity
Provide support for Windows OS, MS Office, and client Core Image applications
Perform PC builds and transfer for new deployments
Assist with hardware repair break/fix support for warranty and out of warranty costs as approved by client
Provide hands and eyes assistance for other client IT resolver groups as directed by client
Assist with the analysis and resolution of hardware and software issues
Mobile cell phone support (e.g., downloading of client provided applications and basic trouble shooting)
Minor cabling such as patch cables and cable management, where minor cabling excludes cabling work behind the wall, under the floor or above the ceiling where a ladder or lift is required
PC Lifecycle, software support, audio visual, and GCOM/Teams
Printer support to assist with printer troubleshooting and resolution of basic issues as directed by client that are not otherwise provided by a client contractor for managed print services: (examples include: Paper jams, Toner replacement, Basic configuration issues)
Assist client facilities team and designated service providers for managed print services
Address incidents related to client applications, Collaboration Tools, mobility, wireless, Teams
Role is heavily AV support 90% AV support and 10% deskside IT support
Manage Teams meetings and Townhalls
Assist the regular PC support person when out, but primary focus will be AV
Perform regular conference room walkthroughs before start of day to ensure working equipment
Qualification
Required
Experience supporting conference rooms and associated equipment
Lifecycle PC support, printer support, mobile device support, break/fix, and warranty repairs experience
Vendor management experience
Asset tracking experience
ServiceNow Ticketing experience or similar ITSM
Minimum 3+ years of audio-visual support with MS Teams, multiple conference rooms, and connectivity issues
Familiar with Logitech equipment
Extremely professional communication skills, presentation skills and demeanor
Professional clean-cut appearance
Able to work early hours for meetings and town halls
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase