Aston Carter · 6 hours ago
Customer Service Representative
Burlington, WI
Full-time
Onsite
Entry Level
$40K/yr - $52K/yr
1+ years expAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. The Customer Service Representative serves as a primary point of contact between customers and internal manufacturing teams, responsible for managing customer inquiries and ensuring timely communication throughout the order lifecycle.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Serve as the main contact for customer inquiries regarding orders, products, pricing, availability, and delivery timelines
Enter, review, and manage customer orders accurately within ERP or order management systems
Coordinate with production, planning, logistics, and warehouse teams to ensure on‑time order fulfillment
Monitor order status, backorders, shipping schedules, and resolve delivery or quantity discrepancies
Communicate proactively with customers regarding order changes, delays, or supply issues
Maintain accurate customer records, pricing information, and documentation
Process returns, credits, and order adjustments in accordance with company policies
Support sales and account management teams with customer data and order updates
Ensure compliance with company procedures, quality standards, and customer service policies
Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency
Qualification
Required
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
1–3 years of customer service experience, preferably in manufacturing, distribution, or supply chain environments
Strong communication skills, both written and verbal
Proficiency in Microsoft Office applications (Excel, Outlook, Word)
Strong attention to detail and organizational skills
Ability to manage multiple priorities and deadlines in a fast‑paced setting
Benefits
Company-paid medical and dental insurance with low deductibles
401(k) plans
Life insurance
Short- and long-term disability coverage
Paid time off
Training programs
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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