Genesis10 · 22 hours ago
Operations Technician
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $23/hrGenesis10 is currently seeking an Operations Technician with our client in the financial industry located in Charlotte, NC. This role involves monitoring and maintaining the transport network, opening trouble tickets, and providing support in resolving network issues.
Information ServicesInformation Technology
Responsibilities
Monitor and maintain the transport network
Open trouble tickets and work the repair of network equipment/facilities with field operations, tech support and other work groups
Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams
Initiate internal/external escalations, as necessary
Provide follow up and closure of assigned trouble tickets
Qualification
Required
Knowledge and experience in network architecture of Transport network services and systems
Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower level applications and associated technologies and configurations
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration
Basic knowledge of Optical/DWDM transport network topology and/or digital loop carrier (DLC)
Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively
Has thorough understanding of telecom, network topology and repair procedures
Works with minimal supervision in NOC environment
Communicates effectively with peers, other NOC centers, off-net providers and customers
Preferred
Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support specialist
Experience working in a Network Operations Center
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
Company
Genesis10
Information Technology and Services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase