Jobs via Dice · 5 hours ago
FIELD SUPPORT TECHNICIAN
Virginia Beach, VA
Full-time
Onsite
Mid Level
3+ years expDice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Field Support Technician for the Navy Exchange Service Command. The role involves providing IT services and support, maintaining telecommunications and network equipment, and ensuring the application of Information Security policies.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned
Responsible for: Technical and logistical support; user services, and maintenance of telecommunications, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment
Performs capacity planning and analysis for new and currently installed networks
Installs and modifies network hardware and software as required
Installs and modifies desktop computing hardware and software as required
Implements new networks from design through post installation stages including cable plants, installation, and testing
Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region
Performs troubleshooting and repair of down or malfunctioning networks and equipment
Assists in performing ongoing optimization of network and desktop computing systems in the region
Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers and provides support for Distribution Center conveyor equipment
Acts as Code I point of contact in the field for store, hospitality, and distribution center management
Provides oral and written reports to regional lead technician and Field Support Supervisor
Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician
Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software)
Performs other duties as assigned
Qualification
Required
Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned
Technical and logistical support; user services, and maintenance of telecommunications, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment
Performs capacity planning and analysis for new and currently installed networks
Installs and modifies network hardware and software as required
Installs and modifies desktop computing hardware and software as required
Implements new networks from design through post installation stages including cable plants, installation, and testing
Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region
Performs troubleshooting and repair of down or malfunctioning networks and equipment
Assists in performing ongoing optimization of network and desktop computing systems in the region
Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers and provides support for Distribution Center conveyor equipment
Acts as Code I point of contact in the field for store, hospitality, and distribution center management
Provides oral and written reports to regional lead technician and Field Support Supervisor
Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician
Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software)
Must possess valid driver's license
This position is designated IT 2 (Non critical Sensitive) in accordance with SECNAV M 5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI)
Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M 5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned
Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 20 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor
Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are: Education (at least one of the following): Bachelor Degree from accredited University (subject matter as listed in SECNAV M 5239.2 Appendix 4)
Candidates without the required Certification may be placed into this job, but must obtain the required Certification and, if required, OS/CE certificate of training within 6 months of appointment; failure to obtain this requirement will result in termination of employment
Three years' experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems
One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in business/information system discipline for 3 years of general experience
Two years of progressive experience in the following: Technical support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc) database (Oracle, SQL Server, Dbase, Access, etc.) Point of Sale, electronic Messaging, desktop/laptop, printers, Applications, (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support Working at a Help Desk or in a system support position Utilizing automated tools for tracking, monitoring support activities Analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics
IA Certification: One of the following certifications: A , Network , Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security , GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA)
Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certification must be valid (not expired) as defined by the policy of the certification issuer
Preferred
NEXCOM preferred certification is Network
Company
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