Rentokil Réunion - Les experts de la lutte contre les nuisibles partout à la Réunion · 2 days ago
Customer Service Representative (Remote)
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
2+ years expRentokil is a global leader in Pest Control and other services across more than 90 countries. The Customer Service Representative role is responsible for inbound and outbound contacts to solve customer needs and expand relationships while providing a high-quality service experience.
Business Supplies & Equipment
Responsibilities
Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
Cultivates and maintains ongoing customer relationships
General knowledge of the organization, products, and/or services
Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations
Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Handles incoming calls from technicians to provide support
Qualification
Required
2 years of customer service experience preferred
Ability to use a computer
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 36 wpm preferred
Good verbal, written, and interpersonal communication skills
Ability to overcome objections and problem-solve
Ability to work in a fast-paced environment
Good problem-solving skills
Ability to work a flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/workspace suitable for working remotely during the scheduled shift
Broadband internet (80Mbps download & 20Mbps upload speeds) with the ability to hardwire via an Ethernet cable
Child / dependent care is necessary during the hours of the scheduled shift
High school diploma or GED
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)
Company
Rentokil Réunion - Les experts de la lutte contre les nuisibles partout à la Réunion
Rentokil Réunion : L'expertise mondiale, la proximité locale (Depuis 2003) Rentokil est le leader mondial de la lutte contre les nuisibles depuis 80 ans.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase