Cisco · 1 day ago
Digital Knowledge Management Specialist Hybrid
Austin, TX
Full-time
Hybrid
Mid Level
$76K/yr - $96K/yr
3+ years expCisco is a leading technology company that focuses on revolutionizing how data and infrastructure connect and protect organizations. The Digital Knowledge Management Specialist will be responsible for creating and maintaining solutions that enhance user experiences and improve business processes through effective content management.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Create and maintain solutions that provide resolution to user issues, optimized help desk agent instructions for advising Cisconians, and content to improve business processes
Work with Content Owners as needed to write and edit user self-help articles for common technical issues
Review existing content for assigned product areas to improve user experiences with search and IT issue resolution
Write advisor-facing content for Help Desks to use when providing support to guide problem resolution
Generate and edit screen captures to support content
Review employee feedback to improve content
Qualification
Required
3+ years of experience in writing creative, simple, user-focused, support content
1+ years of professional technical troubleshooting expertise on operating systems including Windows, Mac, iOS, and Android
Demonstrated exceptional writing and editing skills following a style guide
Demonstrated knowledge of HTML and CSS
Experience with exploring AI tools to improve content and efficiency
Preferred
5+ years of experience in writing creative, simple, user-focused, support related content
2+ years of professional technical troubleshooting expertise
Knowledge and experience with Agile practices
Familiarity with ServiceNow Content Management System
Superb communication and strategic planning skills, while being self-motivated with a focus on execution
Benefits
Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off provided on hire date
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
Small Business Trends
2026-02-07
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