State of Franklin Healthcare Associates · 4 hours ago
PATIENT SERVICE REPRESENTATIVE
19034 ADMINISTRATION - JOHNSON CITY, TN 37615
Full-time
Onsite
New Grad, Entry LevelState of Franklin Healthcare Associates is a physician-led multi-specialty care group headquartered in Johnson City, TN, dedicated to improving the health and well-being of patients and team members. The Patient Service Representative is responsible for managing patient records, scheduling appointments, and addressing patient inquiries while ensuring compliance with privacy policies and insurance procedures.
DiabetesHealth CareHospitality
Responsibilities
Review demographics, insurance, and provider information, and update records accordingly
Instruct new patients to complete all required paperwork and create new accounts in the computer system
Obtain a copy of the patient’s insurance card and driver's license
Update the electronic medical record system (EMR) and take patients’ photos
Provide the patient with the SOFHA payment and privacy policy
Answer patient questions and concerns
Schedule/Reschedule patient appointments
Collect payment and notate on the patient encounter form
Route telephone calls and record/deliver messages accordingly
Qualification
Required
High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required
Preferred
Previous experience in a medical office or customer service position is desirable
Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable
Benefits
Company Provided Life and Accidental Death and Dismemberment Insurance
Company Provided Long Term Disability Insurance
Employee Stock Ownership Plan
401(k) Company Contributions
Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
Company match in Health Savings Account Plans (restrictions apply)
Vacation, Personal, Sick and Holiday Time Off
An array of team member perks and discounts
Tuition Assistance Programs
And more!
Company
State of Franklin Healthcare Associates
State of Franklin Healthcare Associates provides healthcare services in the Tennessee-Virginia region.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Bragg, CPA, CMPE
Chief Administrative Officer
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