EssilorLuxottica · 22 hours ago
CRM Analyst
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The CRM Data Analyst oversees the maintenance and optimization of the SAP Sales Cloud platform, ensuring data accuracy, system performance, and user support while acting as a liaison between sales, IT, and marketing teams.
EyewearHealth CareProduct Design
Responsibilities
Maintain and enhance CRM (SAP Sales Cloud) capabilities
Daily support and troubleshooting
Perform multiple data loads
Support the Geotagging process
Maintenance of security settings
Enhance the systems with support from IT to fit the needs of the company, which includes developing Business Requirements; Gap Analysis and UAT
Provide analysis to support recommendations for improvements
Monitor system performance and update when necessary
Work closely with the IT and Reporting counterparts to ensure high accuracy of the data published
Act as the Super User for the team on Business Intelligence tools like OBIEE, Business Object (SAP)
Train, coach and support the Sales Analysts on the CRM platform (SAP Sales Cloud)
Identify opportunities and lead the transformation of CRM sales instance
Develop close partnership with marketing and technology service lines to implement improvements to the CRM cloud
Support the team by providing proactive feedback on process and data issues and collaborate with the resolution of these issues
Qualification
Required
Bachelor's Degree in Information Systems, Computer Science, Data Science or Business Administration
3-5 years in a Sales or Marketing Analytics, or related role, required
Strong knowledge of CRM systems/ administration (SAP Sales Cloud, Salesforce.com or similar CRM platform)
High level of technical understanding and hands-on experience including dealing with complex data systems and processes
Strong communication skills
Effective team player
Superior data analytical skills
Strong attention to detail and follow through
Ability to multi-task, prioritize, take on responsibility and work well under deadlines
Proven ability to assess problems and research solutions
Strong customer support orientation
Preferred
Experience with Business Intelligence tools (Business Object, PowerBI, Tableau) is a plus
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.87BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.52B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase