Jobs via Dice · 5 hours ago
CLIENT SERVICES TECHNICIAN
Virginia Beach, VA
Full-time
Onsite
Mid Level
3+ years expDice is the leading career destination for tech experts, and they are seeking a Client Services Technician for the Navy Exchange Service Command. This role involves providing support for end user devices, troubleshooting issues, and ensuring the proper function of computing equipment in support of NEXCOM operations.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serves as Client Services Technician with the responsibility for providing procurement, configuration, implementation, troubleshooting, and overall support for end user devices and other related equipment
Performs the full spectrum of end user computer (i.e. PC desktop/laptop, MacBook, iMac) and mobile (i.e. Blackberry, iPhone, tablet) support to include procurement, configuration, implementation, troubleshooting, and overall support for end user devices and other related equipment
Installs and configures end user device software to include operating system files, and works closely with Client Services Engineering staff and management when issues with the image process, software installation or application support needs arise
Integrates hardware, software, and end user applications
Provides system integration of hardware and/or software
Serves as customer service liaison to NEXCOM end users
Respond to Level II Helpdesk requests
Responsible for collecting complete IT requirements for NEX initiatives including, but not limited to, numbers of end user computers / mobile devices and placement, number of Point of Service registers and placement, number of printers and placement
Conducts one on one end user device software training for NEXCOM associates as needed
Prepares purchase requests for software and hardware utilizing automated procurement system, and provides central point to manage assigned equipment purchases, and logistics tracking
Provides analytical, technical, and administrative support in the design, installation, and maintenance of new and existing end user computer and mobile systems, including network and e mail operations
Responsible for the proper function of all Client Computing equipment in support of NEXCOM operations. Installs computer equipment after initial site preparation in accordance with manufacturer's requirement. Works with appropriate facilities staff to effect installation of required electrical power and/or communications cabling
Coordinates with responsible personnel and other NEXCOM functional codes to ensure and verify that all required infrastructure is in place and tested prior to turnover to user
Troubleshoots end user computer / mobile device problems and determines appropriate course of action to return to operational use. Rectifies problems through appropriate adjustment to equipment and/or configuration. Refers problems beyond his/her ability to manufacturer's representative for resolution. Follows up with users and vendors to ensure problem is resolved
Must possess valid driver's license to support off site facilities
Coordinate equipment repairs for NEXCOM field sites
Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software). Ensures site survey information and documentation is provided to vendors after reconciliation
Required to respond to calls 24x7x365 (On Call)
Responsible for IT asset management, reporting and recording all IT assets for all completed IT assignments
Performs other related duties as assigned
Qualification
Required
Must possess valid driver's license to support off site facilities
Required to respond to calls 24x7x365 (On Call)
Responsible for IT asset management, reporting and recording all IT assets for all completed IT assignments
Must be able to lift 50 LB, kneel, bend, and stand for long periods of time
Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M 5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned
Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 20 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor
Education (at least one of the following): Bachelor Degree from accredited University (subject matter as listed in SECNAV M 5239.2 Appendix 4) or CNSSI/NTSSI 4015 Systems Certifiers / 4016 Risks Analysts
Training (at least one of the following): 14AA Common Submarine Radio Room (CSRR) Maintenance Technician, 14BH SSN 774 and SSGN 726 Class Electronic Warfare Support (ES) Equipment Maintenance Technician, 14CM SSN Radio Frequency (RF) Equipment Technician, 14HH SSN 21 and SSN 688 Class Electronic Warfare Support (ES) Equipment Maintenance Technician, CYBR1005 Security Essentials, NEC 1316 AN/BYG 1 (V) TI04 Combat Control Maintenance Technician, NEC 1319 SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician, NEC 1346 AN/BYG 1 (V)9 TI 10 Combat Control Maintenance Technician, NEC 1347 AN/BYG 1 (V) TI 12/14 Maintainer, NEC 2710 Global and Command Control System Maritime 4.X (GCCS M 4.X) System Administrator, NEC 2765 Global Command and Control System Maritime (4.1) Increment 2 System Administrator, NEC 2766 Global Command and Control System Maritime 4.0.3 (GCCS M 4.0.3) System Administrator, NEC 2791 Information Systems Technician (IAT II)
Certification (at least one of the following): CompTIA Security ce, GIAC Security Essentials Certification (GSEC), Systems Security Certified Practitioner (SSCP), Operating System/Computing Environment Certificate Operating System/Computing Environment (OS/CE) certificate of training, as dictated by the Command Cyber IT/CSWF Program Manager: Windows 10 Desktop OS
A Signed Privileged Access Statement
Candidates without the required Certification may be placed into this job, but must obtain the required Certification and, if required, OS/CE certificate of training within 6 months of appointment; failure to obtain this requirement will result in termination of employment
GENERAL EXPERIENCE: Three years of experience in administrative, technical or investigative work which demonstrated the ability and aptitudes required to perform technical and analytical work involving management information systems
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in business/information systems or computer science discipline for general experience
SPECIALIZED EXPERIENCE: Minimum of 2 years experience in the following: PC Hardware, software, and operating systems installation, upgrade, troubleshooting, repair and deployment. Technical support experience in one of the following operating systems (i.e., Novell, Windows XP, Windows 2000, Windows 2003, Windows 98SE, Linux). Systems user account administration. Application deployment
IA Certification: One of the following certifications: A+, Network+, Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA)
NEXCOM preferred certification is Network Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680
Certification must be valid (not expired) as defined by the policy of the certification issuer
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment
This position is designated IT 2 (Non critical Sensitive) in accordance with SECNAV M 5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI)
Company
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