Spectrum · 6 hours ago
Customer Service Representative | Technical Support
Greensboro, NC
Full-time
Onsite
New Grad, Entry Level
0+ years expSpectrum is a leading provider of communication and entertainment products, seeking a Customer Service Representative to enhance customer connections. The role involves providing technical support for internet and phone issues, managing billing inquiries, and ensuring a positive customer experience.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments
Continuously learning and turning that knowledge into customer service wins
Uncovering customers needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team
Managing tough feedback from clients and conveying a strong understanding of Spectrum services
Qualification
Required
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred
Experience: 6+ months of customer service or related experience
Experience: 6+ months of basic technical support experience
Experience: 6+ months of heavy volume phone experience
Experience: 6+ months working with computers and software applications
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, customer service
Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
Benefits
Comprehensive pay and benefits package
Opportunities for employment and advancement
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase