NEOGOV · 9 hours ago
Distribution Operator/Dispatcher
402 Municipal Drive Lubbock, TX
Full-time
Onsite
Entry Level
$64K/yr - $64K/yr
1+ years expNEOGOV is a company that oversees the operations of the City of Lubbock, and they are seeking a Distribution Operator/Dispatcher. This role involves managing field activities, monitoring the electric distribution control system, and dispatching service calls related to electric outages and customer service requests.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives and dispatches routine service calls for electric distribution
Communicate with customers and field crews relating to electric distribution work flows
Maintains service order records and related files
Performs data entry and verification for distribution system records in multiple computer operating systems
Proficient in three-way communication with use of a radio during communication with field crews
Analyze reports to verify accuracy and efficiency of work
Make fast and accurate decisions which effects infrastructure, utility services and citizens' safety
During distribution large outages, this position will work at the direction of the NERC Transmission Operator for outage support
Ability to work rotating shifts if deemed necessary, including days, nights, weekends and holidays. Also requires working various shift schedules and being available (rotating on call 24X7) for additional duty or outage support
Maintain working knowledge of desk manuals, policies and procedures
Relay information to workers assigned to the area in which problem occurs, and utility management concerning system disturbances
Monitor distribution system for disturbances to minimize overlap between outage and non-outage reports
Monitor weather and notifies crews of approaching storms
Perform related duties as directed
Qualification
Required
Completion of a high school diploma or the equivalent with an additional one to three years of dispatch, clerical, or relevant work experience which demonstrates the ability to exercise judgment
Physical Exam Required
Completion of a seven year criminal background check, identity verification (e.g. Social Security number verification), and the passing of a Personnel Risk Assessment (PRA) prior to a final job offer
Continued employment in this position will require the NERC CIP-004 requirements to be satisfactorily completed every seven years from date of employment, and/or last PRA
Operational knowledge of Distribution systems
Customer service technique and basic office procedures
Modern utility/distribution practices
Utility processes and procedures
Electrical Safety Practices
Ability to learn the local distribution system circuit schematics
Ability to communicate effectively in a clear and concise manner with others in a courteous manner, including internal or external customers and the general public
Ability to work well under stressful conditions and responds to system disturbances with accurate decisions
Ability to prioritize trouble related calls and communicates with customers effectively
Ability to demonstrate skills in operating computer equipment by reading and analyzing data regarding system conditions
Must be able to read and understand drawings and maps
Ability to operate a variety of office equipment such as computer, radio system, and dispatching software
Ability to keep accurate records and prepare accurate and meaningful reports and statements
Frequently stand and walk
Frequently flex upper trunk forward
Frequently lift up to 10 pounds
Frequently push and pull objects
Frequently flex upper trunk forward, partial flexing of knees
Frequently reach above, at or below shoulder height
Continuously talk, see and hear
Benefits
Comprehensive, cost effective, health and welfare package
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase