LaunchCapital · 1 day ago
Program Manager, Medicare Advice & Planning - Fidelity Resume Program
Westlake, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expLaunchCapital is partnering with Fidelity Investments to offer a return-to-work program aimed at professionals returning after a career break. The Program Manager for Medicare Advice and Planning will oversee project management initiatives, support process improvements, and enhance communication strategies within the organization.
ConsumerInformation TechnologyMedical DevicePublishing
No H1B
Responsibilities
Lead sales and support process improvement initiatives and execution oversight
Identify gaps and collaborate with the leadership team and tech squads to streamline our infrastructure through automation
Review and analysis of Sales and Support dashboard/metrics to identify trends in performance and gaps in processes
Lead content updates and MAP Team communications in MYGPS to support front line associate process changes
Own the Change Advisory Board and FMS change initiatives managed through the program
Assist with the planning and execution of office events and the annual AEP Kickoff event
Manage the reporting and oversight of the FMS voice analytics system and NICE reporting database for Quality
Serve as the point of contact for FMS Recognition Central programs and budgeting in partnership with the enterprise team
Qualification
Required
Bachelor's degree or equivalent experience in business, communications, or similar
2 – 4 years of relevant work experience in the health insurance industry
Ability to take complex concepts and transform into digestible and reader-friendly materials that is clean, compelling, professional, and consistent to Fidelity's brand
Attention to detail and commitment to quality deliverables
Ability to manage multiple incoming priorities in a deadline-driven environment without compromising quality, standards and follow up; time management and prioritization are important
Success in collaboration and building relationships; experience working in a team environment across varying levels and with others across the firm
Adapts quickly to change and embraces feedback; ability to be nimble and flexible as workplace demands change
Be resourceful in finding the right answers; as well as be a resource for consultants to depend on to collaborate and deliver
Company
LaunchCapital
LaunchCapital is focused on entrepreneurs at the seed stage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase