PNC · 1 day ago
Director of Operations, PNC Wealth Management (F)
Pittsburgh, PA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $225K/yr
8+ years expPNC is a financial services company focused on providing exceptional customer experiences. The Director of Operations is responsible for overseeing operational services within PNC's Wealth Management organization, ensuring service levels are met while managing expenses and maintaining internal controls.
BankingFinanceFinancial Services
No H1B
Responsibilities
Determines the overall operations strategy for function or business and sets operating standards in collaboration with the business. Oversees execution of support and service and leads staff to achieve excellence. Oversees the development of relevant key performance and risk indicators
Oversees the execution of business and functional strategies and initiatives to achieve desired service and budgetary results within the risk appetite. Drives improvements in capabilities, controls and performance while connecting strategies and initiatives to business outcomes to drive desired client experience
Develops and maintains relationships with internal and external partners and creates an environment in which products and/or processes are designed/re-designed and/or managed to ensure customer satisfaction
Establishes and ensures compliance with internal policies and procedures. Recommends and influences policy and procedure changes to meet business objectives. Ensures policy and procedures changes are communicated appropriately to deliver a superior employee and customer experience. Manages highest level escalations
Manages, aligns and oversees the development of the operations team, which may include managers, supervisors and individual contributors. Develops future leaders, including managers and supervisors
Qualification
Required
University / college degree
8+ years of industry-relevant experience
5 years of prior management experience
Proven leadership experience with a moderate to large scope of responsibility
FINRA Series 7, 24, 66 and 99 (or other qualifying exam) required
Preferred
FINRA licensing, with Series 24 as a minimum
Progressive leadership experience managing large-scale growth
Extensive experience leading and executing operational change
Strong understanding of the retail brokerage and advisory business
Demonstrated ability to lead, inspire, and develop teams through change by fostering trust, accountability, and resilience
Exceptional problem-solving skills and a data driven approach to decision making
Proven success delivering industry leading client centric solutions and initiatives
Strong written and verbal communication and influencing skills to executive audiences
Extensive regulatory knowledge and expertise
Working knowledge of technology, with a focus on artificial intelligence applications, APIs, and workflow solutions
Strong executive presence and vendor management experience
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Budgeting
Decision Making and Critical Thinking
Effective Communications
Industry Knowledge
Operational Functions
Operational Risk
Process Management
Resource Management
Standard Operating Procedures
Strategic Thinking
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-05
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
Company data provided by crunchbase