Center for Human Services (CHS) · 1 hour ago
Administrative Assistant
Missouri - MO
Full-time
Onsite
Entry Level
$17.32/hr - $17.32/hr
2+ years expThe Center for Human Services (CHS) has been providing exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. The Administrative Assistant supports the Senior Services Department by providing administrative and coordination support, primarily focused on the Medicaid Reassessment Program, ensuring timely and compliant service delivery.
FamilyHealth CareMental HealthNon ProfitRehabilitationSocialYoung Adults
Responsibilities
Provides administrative and coordination support to the Senior Services team by managing reassessment lists, tracking assignment status, and assisting with the coordination of reassessment workflows
Coordinates participant-outreach and scheduling activities, including outbound and inbound calls related to reassessment appointments, rescheduling, and follow-up communication
Serves as an initial point of contact for reassessment-related phone calls and inquiries, routing issues appropriately and escalating concerns to reassessors or leadership as needed
Maintains accurate documentation and records related to reassessment scheduling, completion status, and required forms in internal systems, databases, and tracking tools
Assists with document management by organizing, filing, and distributing reassessment-related documentation to appropriate internal systems and staff
Supports quality assurance efforts by tracking required documentation, signatures, and completion timelines to ensure compliance with program requirements
Provides administrative support to Senior Services leadership, including assisting with reports, tracking metrics, and supporting coordination needs as reassessment volume scales
Maintains office supplies and administrative materials in accordance with CHS approval processes
Demonstrates a professional, positive, and respectful demeanor when interacting with participants, families, reassessors, leadership, and other stakeholders
Accepts and carries out special projects or duties related to Senior Services operations as assigned
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
Two (2) years of administrative, scheduling, customer service, or coordination experience preferred
Associate degree or coursework in a related field may substitute for one year of experience
Ability to communicate calmly, clearly, and professionally with participants, families, and internal staff, including during high-volume or time-sensitive situations
Ability to learn and utilize internal databases, tracking tools, and electronic record systems efficiently
Ability to maintain confidentiality and handle sensitive information appropriately
Ability to manage high-volume scheduling, coordination, and administrative workflows while meeting deadlines
Ability to work independently, exercise sound judgment, and complete assignments with minimal supervision
Proficiency with Microsoft Outlook, Excel, and other Microsoft Office 365 applications
Strong attention to detail with the ability to accurately track information, tasks, and documentation across multiple systems
Strong organizational and time-management skills with the ability to prioritize competing tasks
Team-oriented with the ability to support reassessors and leadership in a fast-paced environment
Adaptability in a fast-paced, volume-driven environment
Attention to detail
Confidentiality and compliance awareness
Organization and coordination
Professional communication
Reliability and accountability
Results orientation
Time management
Benefits
Best-in-industry benefits
Company
Center for Human Services (CHS)
Center for Human Services opened in 1970 as Head Rest, a drop-in center for youth who needed support.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase