Strategic Staffing Solutions · 21 hours ago
IT Governance & Process Manager
Richmond, VA
Contract
Onsite
Mid Level
$41/hr - $55/hrStrategic Staffing Solutions is seeking a highly motivated IT Operations Process Manager with strong experience in process management, data analysis, IT controls, and cyber/access management. This role is responsible for managing key operational processes, ensuring compliance and control effectiveness, and driving data-backed process improvements across the enterprise.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Hiring Manager
Robert Cromer
Responsibilities
Independently manage recurring operational activities with high accuracy and compliance
Ensure defensible evidence is collected and maintained to support control and audit requirements
Maintain up-to-date job aids, procedures, and documentation
Apply structured process management methodologies (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, process health monitoring)
Collect, analyze, and maintain process-related data to ensure transparency and health monitoring
Leverage tools such as Google Sheets and SQL to reduce manual effort and improve process reliability
Identify inefficiencies, risks, or control gaps and recommend data-backed improvements
Analyze throughput and performance metrics to enhance operational effectiveness
Ensure processes align with IT risk and governance standards
Identify and remediate potential non-compliance gaps
Support audit activities including walkthroughs and evidence collection
Maintain control integrity while enabling operational efficiency
Understand system interactions across application, server, and data layers
Interpret how APIs, file transfers, and system integrations support controls
Provide Level 1 support to internal stakeholders navigating operational processes
Escalate issues appropriately to Level 2/3 teams with clear documentation and recommended actions
Apply knowledge of cybersecurity and access management concepts
Ensure access controls and processes comply with documented standards
Support compliant end-user access provisioning while mitigating inappropriate access risk
Qualification
Required
Strong understanding of process management frameworks (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, control charts, throughput monitoring)
Knowledge of IT risk, governance, and compliance fundamentals
Experience executing and designing structured workflows
Technical understanding of system interactions (APIs, file transfers, multi-layer applications)
Strong data analysis skills using: Google Sheets (IF statements, error handling, VLOOKUP/XLOOKUP, INDEX/MATCH, QUERY, pivoting, charting)
SQL (executing, modifying, and creating queries)
Experience documenting procedures and producing structured reports
Understanding of cybersecurity and access management concepts
Preferred
Yellow Belt certification or process improvement training
Experience supporting internal audits, controls, or risk remediation initiatives
Experience with end-to-end process mapping and operational optimization
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
Founded in 1990
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase