Giampolo Law Group · 22 hours ago
Client Intake & Executive Support Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $80K/yr
3+ years expGiampolo Law Group is a nationally recognized, purpose-driven law firm serving the LGBTQ+ community and its allies nationwide. The Client Intake & Executive Support Manager is responsible for managing client intake, ensuring only qualified matters proceed, and providing executive support to facilitate smooth operations within the firm.
Law Practice
Responsibilities
Serve as the first point of contact for new inquiries via email, phone, website, and third-party platforms
Confidently communicate the firm’s services, scope, process, and value to prospective clients
Conduct initial intake conversations to gather relevant information and assess fit
Exercise judgment to vet, set, refer, or decline inquiries in alignment with firm standards
Ensure scheduled meetings are purposeful and appropriate, protecting attorney time
Maintain accurate and timely intake records in Lawmatics or related systems
Own and manage the firm’s primary inbox and assigned executive communications
Resolve matters independently whenever possible and escalate only when attorney input is required
Draft clear, professional responses and ensure consistent tone and follow-through
Manage a complex calendar that includes legal matters, business operations, media, travel, and speaking engagements
Coordinate media inquiries, speaking engagements, podcasts, and interviews
Support scheduling, preparation, and follow-up for public-facing engagements
Assist with travel, events, conferences, and operational logistics
Support billing and invoicing processes, tracking payments and documentation as needed
Maintain organized records, confidentiality, and adherence to firm systems and workflows
Qualification
Required
Paralegal or legal administrative background required
3+ years of experience in a legal assistant, executive assistant, intake, or operations-focused role
Strong understanding of law firm intake, client communication, and case flow
Excellent written communication skills and professional judgment
Highly organized, detail-oriented, and comfortable managing competing priorities
Ability to anticipate needs, make decisions, and take ownership
Preferred
Experience with Lawmatics or similar legal CRM systems is a plus
Estate planning or related practice experience is helpful but not required
Benefits
Paid time off and holidays
Health insurance (100% employee coverage)
401k plan
Opportunity for salary growth as the firm expands and responsibilities increase.
Company
Giampolo Law Group
GLG champions for its clients’ legal needs and cultivates personal relationships with each throughout the process.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase