FirstService Residential · 1 day ago
Customer Service Associate - PT
Huntley, IL
Part-time
Onsite
Entry Level
$16/hr - $17/hr
2+ years expFirstService Residential is dedicated to providing excellent service to residents and guests. The Customer Service Associate will be responsible for coordinating activity registrations, handling inquiries, and ensuring smooth program operations while maintaining a positive and professional demeanor.
Property ManagementReal Estate
Responsibilities
Processes and coordinates all aspects of program reservation and registration. Verifies resident status and confirms program availability
Collects and tracks monies for participant registration utilizing Point of Sale/Recreation Registration systems, and providing a receipt to all residents
Handles all aspects of Point of Sale/Recreation Registration including; updating, adjusting, voiding and correcting information as necessary, opening and closing shifts, reconciling monies collected daily and providing accurate reports
Legibly records names of paid residents onto appropriate program rosters/day trip itineraries with accuracy and efficiency
With detailed accuracy, performs clerical duties including but not limited to phone, faxing, word processing, creation and photocopying of office materials
Maintains activity desk information forms as needed—flyers, refund forms, handouts, room reservation forms, etc
Accurately processes cancellations, refunds, program rosters and waiting lists filling program openings as they occur
Checks resident files for verification of registration receipts in the case that a resident may misplace his program receipt, or there is a question of whether their names were not recorded properly
Makes program reservation confirmation calls with accuracy and efficiency
Interacts with residents and members of the public, as required and coordinates inquiries
Retrieves voicemail messages for Customer Service desk. Answers questions on programs and activity services. Directs telephone inquiries to appropriate CAM, Restaurant, Sales and Administration departments
Assists with administrative clerical duties as directed. Correctly completes assignments and tasks in a timely manner in spite of interruptions and distractions
Attends all mandatory workshops and employee meetings as requested
Professional appearance required/uniform
Consistently demonstrates with proficiency and accuracy, performs daily functions using Microsoft Word, Excel and Outlook email, as well as other office equipment
Possess the ability to work independently without supervision and carry out tasks to completion with detailed accuracy
May be required to lift items weighing as much as 20 pounds
Must be CPR and AED certified or be willing to become certified
Must be able to work extended hours including weekends, evenings and holidays as necessary
All other duties as assigned
Qualification
Required
High School graduate or equivalent
Must demonstrate proficiency and accuracy in operating Microsoft Word, Excel and Outlook email
Must have strong interpersonal/communication skills and consistently demonstrate detailed proficiency on all tasks
Two to three years previous experience in a retail business or cash-handling environment
Must be CPR and AED certified or be willing to become certified
Must be able to work extended hours including weekends, evenings and holidays as necessary
Possess the ability to work independently without supervision and carry out tasks to completion with detailed accuracy
May be required to lift items weighing as much as 20 pounds
Benefits
Your choice of multiple medical plans
Dental
Vision
Time off benefits
Paid holidays
401k with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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