NEOGOV · 10 hours ago
Appeals Specialist
San Bernardino, CA
Full-time
Onsite
Entry, Mid Level
$59K/yr - $82K/yr
2+ years expNEOGOV is seeking Appeals Specialists to join their Human Services Program Integrity Division. The role involves representing the County in processing State hearing requests and complaints from public assistance program applicants, acting as a hearing officer, and investigating Civil Rights violations.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Represent the County and process State hearing requests and complaints received from applicants/recipients of various public assistance programs
Act as the hearing officer for hearings involving the General Relief Program
Serve as the investigator for alleged Civil Rights violations
Review, investigate, and evaluate case actions in order to determine appropriate action
Prepare hearing arguments
Represent the County during the hearing process
Conduct follow-ups to ensure hearing decisions are implemented
Qualification
Required
Thirty (30) semester (45 quarter) units of completed college coursework in English, education, business/public administration, or behavioral/social science
Two (2) years of full-time journey-level technical or professional experience in a welfare/public assistance program which MUST include at least one (1) year of experience reviewing/determining eligibility for CalWORKs, CalFresh or Medi-Cal programs
All experience must be within the last five (5) years and attained in a California Department of Social Services
A list of completed college coursework must be submitted with the application if the candidate does not possess a Bachelor's degree or higher in one of the qualifying fields of study listed above
Preferred
Ability to successfully meet a changing workload
Exceptional communication skills
Highly motivated
Proficient in Microsoft Word and CalSAWS
Excellent customer service skills
Fluency in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese
Benefits
Health, dental, vision, and life insurance
Variety of other voluntary benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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