Brown University Health · 5 hours ago
MG Office Manager
Taunton, MA
Full-time
Onsite
Mid, Senior Level
$53K/yr - $88K/yr
5+ years expBrown University Health is dedicated to providing compassionate healthcare, and they are seeking an Office Manager to lead the operations of a physician practice site. The Office Manager will oversee staffing, patient relations, and office procedures while ensuring compliance with healthcare regulations.
EducationHealth CareMedicalUniversities
Responsibilities
Provides leadership, direction, and coordination for general clinic operations
Supervises all non-physician staff at the office
Collaborates with Director to plan and execute practice financial goals
Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
Responsible for coordinating all information, service statistics, billing data and other financial data with the central billing office
Manages staffing to always ensure appropriate coverage, responsible for hiring and onboarding new staff
Partners with Human Resources on performance and employee relations issues
Provides for initial orientation and ongoing training of personnel in proper work performance
Designs and manages scheduling systems with physician approval to maximize patient satisfaction and office efficiency
Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
Provides information and assistance to patients to ensure effective patient relations
Investigates and proactively resolves patient complaints and concerns
Assures that provider schedules are developed and maintained
Responsible for maintaining the facility including managing any repairs or remodeling, service contracts on equipment and the inventory of all capital equipment
Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
Ensures proper invoicing and tracking of receivables and payments to vendors
Prepares documents for billing physician encounters, enters data, ensures that referrals are received, performs referral management, etc
Other duties as assigned
Qualification
Required
5+ years' experience working in a physician practice or other health care setting required
Thorough understanding of medical terminology required
Excellent computer skills
Strong written and verbal communication skills
Experience with EMR required
Ability to analyze operational issues and solve them creatively
Strong orientation to patient care
Bachelor's degree or equivalent education and experience
Preferred
Experience supervising staff preferred
Company
Brown University Health
Brown University Health provides an integrated academic health system offering hospital services, outpatient care and clinical education.
10001+ employees
Funding
Current Stage
Late StageRecent News
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