American Express · 2 days ago
Director - Amex Offers Digital Media Product Enablement
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$144K/yr - $256K/yr
10+ years expAmerican Express is a company with a long history of innovation and commitment to its customers. They are seeking a Director to manage the central enablement office for the Amex Offers product organization, focusing on product ops and cross-functional collaboration to achieve growth and operational efficiency.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Define & maintain the roadmap for Amex Offers product initiatives, while collaborating across key stakeholders on prioritization, funding, and impacted teams
Leveraging our defined roadmap, this role will work to communicate key milestones and value delivered across the AODM leadership team and to enterprise leaders
Produce key artifacts and enable compliance with the governance models for key enterprise processes such as Enterprise Critical Multi-Year Initiative, Value Co-Creation, and AENB 81
Serve as the program management function, acting as a primary liaison between stakeholders to ensure cohesive delivery of the key horizontal projects
Oversee AOT / AO funding management, including ECMI exit readiness, investment clarity, and partnership with Finance
Lead and develop a team of high-performing Product ops colleagues across the US whilst providing both strategic and day-to-day guidance & support
Qualification
Required
10+ years of work experience with a focus on program management, product strategy and/or product ops
Ability to manage multiple stakeholders (across leadership levels and time-zones) across the US and International markets
Highly organized and detail oriented, with a bias toward action
Proven ability to influence across multi-functional teams, influence and create meaningful relationships with partners as a trusted advisor
Large scale project management skills – ability to handle multiple requests, balance competing requirements, prioritize effectively and pivot quickly
Strong people leader – proven track record of developing strong talent & building diverse teams
Skilled in Agile product development methodologies and comfortable with collaboration tools such as Confluence, Rally, JIRA, and Clarity
High-caliber presentation skills, able to prepare and present a strategic vision to large groups of senior leaders and stakeholders
Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change
Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment
Preferred
Knowledge of Amex Offers or other key benefits / loyalty related processes is a plus
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-02-07
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