American Express · 4 hours ago
CRA Service Program Manager
Sandy, UT
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $150K/yrAmerican Express is a company with a long history of innovation and commitment to its customers and communities. They are seeking a CRA Service Program Manager to lead the strategy, execution, and evaluation of community reinvestment act service initiatives, ensuring alignment with regulatory requirements and community engagement.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Lead and own the AENB CRA Service Program, including strategic planning, development, and execution of service initiatives that align with CRA requirements and Bank priorities
Serve as a subject matter expert (SME) on CRA service eligibility and regulatory expectations, ensuring activities meet the technical standards for qualified community development service
Develop and maintain relationships with nonprofit and community-based organizations to identify high-impact service opportunities and strengthen community partnerships
Oversee and guide board and committee placements to ensure alignment with CRA goals, while supporting colleague engagement and leadership development
Manage the CRA service data lifecycle, including intake, validation, analysis, and reporting of volunteer service activities to ensure regulatory accuracy and audit readiness
Lead preparation of documentation materials for CRA examinations, Presentation at CRA Committee meetings, and senior management reviews
Oversee third-party vendors and technology platforms supporting service reporting and community engagement, ensuring timely and high-quality outcomes
Advise leadership on emerging CRA trends, regulatory updates, and strategic opportunities to enhance service performance and community impact
Contribute to the overall operations of the Center for Community Development, including participation in compliance testing, audits, and strategic planning initiatives
Support and coordinate management of CRA Grant Program
Qualification
Required
Demonstrated experience managing or leading community engagement or CRA-related programs, preferably in a financial institution or regulatory environment
Strong understanding of CRA regulatory frameworks and technical requirements for qualified community development services
Expertise in program design, data management, and performance reporting
Proven ability to collaborate cross-functionally with business units, senior leaders, and external partners
Strong project management, and organizational skills, with a focus on measurable results and continuous improvement
Experience with volunteer management systems, reporting tools, and employee engagement platforms
Preferred
Bachelor's degree (preferred) in a relevant field
Excellent communication and presentation skills, with the ability to convey complex CRA concepts to diverse audiences
Previous experience with CRA examinations or regulatory reviews
Experience managing partnerships or service programs with community-based organizations
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-02-07
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