Save the Family Foundation of Arizona · 1 day ago
Client Services Liaison /Front Desk
Mesa, AZ
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrSave the Family Foundation of Arizona is a non-profit organization that provides housing and supportive services to families in need. The Client Services Liaison will assist the public in obtaining information about and applying for the organization's programs, manage phone lines, and provide customer service skills to clients and the public.
CharityChild CareFamilyNon Profit
Responsibilities
Manage the telephone lines
Monitor the front office and manage visitors and appointments
Assist the public in obtaining program information, applying for the programs, and with requests for service
Manage a small number of required reports to include but not limited to client grievances
Provide appropriate referrals to clients and the public
Be an active and proactive liaison between the public and staff members
Follow Save the Family policies and procedures as outlined in the Employee Handbook
Become familiar with the service population including diverse cultural and socioeconomic characteristic
Prepare and submit any required reports and monitoring activities in a timely and accurate manner
Adhere to STF and ARM policies and procedures
Greet donors and assist in accepting donations
Greet and direct visitors and clients , public facing communication
Answer direct calls, take messages , transfer to designated party
Maintain lobby and front desk areas
Provide support to Managers and other staff as requested
Assist with maintaining files, file audits and file room
Accept grievance forms and log into database for record keeping
Prepare and receive mail
Prepare coffee and supplies for the lobby and for staff
Assist programs department with incoming referrals and data entry within timeline
Help Maintain an organized vehicle inventory tracking list as well as assist with vehicle pickup and drop-off (mechanic, carwash, other routine maintenance scheduling)
Provide support with IT duties for ( setup, equipment tracking , IT ticket requests and more)
Complete and processing of office supply orders , processing , maintaining tracking and completing requisition forms for finance
Qualification
Required
High school diploma or GED is required
Experience providing customer service, preferably in the social services field
Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community
A valid Arizona driver's license, reliable transportation, current auto insurance, and clean driving record are required
Be able to proficiently speak, read and write the English language
21 years of age or older for liability insurance requirements
Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card
Eligible to work in the United States of America
Preferred
Knowledge of community resources in Arizona preferred
Knowledge of Microsoft Office Suite including Word, Excel, and Outlook
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company parties
Company
Save the Family Foundation of Arizona
Mission: Save the Family equips families to address poverty, overcome homelessness and achieve self-sufficiency.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.03MKey Investors
Desert Financial Credit Union
2025-12-04Grant· $0.01M
2024-08-20Grant· $0.01M
Leadership Team
Jacki Taylor
CEO
Robyn Julien
Chief Executive Officer
Recent News
Morningstar.com
2025-09-22
Company data provided by crunchbase