Aiphone · 4 days ago
Technical Support Representative I (58297)
Redmond Headquarters - Redmond, WA 98052
Full-time
Onsite
Entry Level
$23.59/hr - $33.03/hr
1+ years expAiphone is a company specializing in communication systems, and they are seeking an Entry Level Technical Support Representative. The role involves answering customer phone calls related to company products, logging calls into a CRM system, and providing troubleshooting assistance.
IndustrialManufacturingElectrical Distribution
Responsibilities
Responds to phone calls on approved Aiphone systems and records information into CRM database
Provides written and/or verbal specified list of equipment based on job requirements
Provides written and/or verbal technical information or wiring instructions based on job requirements, as requested by customer and within the guidelines set by Technical Support department
Provides troubleshooting assistance on systems, or product issues. Escalates calls or emails to qualified technician if not trained on system or issue in question
Assists in completing Technical Support department assignments
Qualification
Required
High school education or GED and completion of at least 2 years of college and/or technical equivalent
One-year previous work experience in customer-facing job
Must be able to distinguish different colors, audible tones, and have a good visual acuity
Communicates effectively both orally and in writing. Written skills include ability to type and use the PC efficiently. Must be able to talk on the phone and work on the computer simultaneously and consistently throughout the work shift
Ability to work with others in the office, as well as maintain a professional manner when talking with customers, whether on the phone or in person
Steady paced, able to work consistently with many distractions. Must be able to work within a team and independently. Must be able to maintain an organized schedule with competing priorities, executing plans within scheduled deadlines
Aptitude to understand technical matters and be able to learn technical information from reading manuals. Knowledge of electronics is highly beneficial
Proficient in Microsoft 365 (Excel, Word, PowerPoint, and SharePoint) with knowledge of standard CRM Database package and other software programs used within the company
Demonstrate a willingness and aptitude to adapt to changing business environments
Self-motivated and well-organized. Self-study and personal motivation to learn and expand knowledge on a continual basis is vital
Acts in ethical and professional manner at all times with colleagues, customers, and vendors, representing the highest standards of Aiphone behavior
Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization
Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity
Benefits
Base salary with guaranteed bonus and performance bonus potential
Health benefits
Generous 401K match
Additional benefits
Company
Aiphone
At Aiphone (A-phone), we empower human connection as the foundation of security.
1001-5000 employees
H1B Sponsorship
Aiphone has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageLeadership Team
Takeshi Kamijo
CEO
Recent News
Company data provided by crunchbase