TEKsystems · 1 day ago
Customer Service Loan Manager
La Canada Flintridge, CA
Full-time
Onsite
Mid, Senior Level
$36.05/hr - $36.05/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Experience Manager to lead a team of Customer Experience Specialists in the Mortgage Fulfillment Division. This role involves overseeing daily operations, monitoring performance, and driving process improvements to ensure exceptional customer outcomes.
Information Technology
Responsibilities
Lead and mentor a team of Customer Experience Specialists to achieve performance and service excellence
Manage, monitor, and measure queue performance, ensuring adherence to schedules, shifts, specialty skills, vacations, meetings, and training
Oversee coordination across the division and with other departments to ensure consistent execution of processes
Leverage resources to monitor queue performance, identify trends or issues, and implement business solutions
Develop and implement innovative, efficient processes to improve cycle times and enhance quality
Support, recommend, and implement technology initiatives to optimize operations
Review staff performance against key metrics, providing coaching and feedback to drive improvement
Qualification
Required
Proven management experience in a call center environment with strong customer service skills
Experience with call monitoring tools/software
Demonstrated success in pipeline management
Financial services and mortgage industry experience required
Strong understanding of applicable Federal, State, and Local mortgage regulations
Advanced proficiency in Microsoft Office (Excel, Access, Word, PowerPoint)
Loans
Customer Service
Management Skills
Mortgage Loan & Loan Origination
Encompass (Loan Origination System)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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