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Tier 1 Helpdesk Support jobs in United States
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TEKsystems · 4 hours ago

Tier 1 Helpdesk Support

positionCoppell, TX
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$16.25/hr - $18/hr
TEKsystems is a leading provider of business and technology services, specializing in full-stack technology services and talent solutions. They are seeking a Tier 1 Helpdesk Support to assist clients with their IT needs, requiring candidates to have completed relevant certifications and possess strong typing skills.
Information Technology
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H1B Sponsor Likelynote

Responsibilities

Assist customers with technical support inquiries via phone, email, and chat
Troubleshoot hardware and software issues for end-users
Document and track support requests and resolutions in the ticketing system
Provide exceptional customer service and ensure customer satisfaction

Qualification

A+ CertificationGoogle IT Support CertificationTyping Skills

Required

Candidates must live in the DFW area
The position requires you to be in office 2 days a week
Candidates that have completed the A+ certification or the Google IT Support Certifications
If you have not completed the certifications but are 90% of the way through studies, please still apply

Preferred

Typing skills would be a plus

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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Glassdoor3.9
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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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