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Inside Sales and Customer Service Representative jobs in United States
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AlphaGraphics · 19 hours ago

Inside Sales and Customer Service Representative

AlphaGraphics Carmel is a locally owned marketing, print, signage, and visual communications company dedicated to helping businesses grow. They are seeking a Graphics / Print Inside Sales & Customer Service Representative who will be the primary point of contact for customers, handling estimates, orders, and project coordination while delivering exceptional customer service.
Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design

Responsibilities

Serve as a primary in-store and phone contact for customers, providing professional, timely assistance
Prepare quotes, enter orders, and coordinate projects with production and design teams to ensure accurate execution and on-time delivery
Identify upsell and cross-sell opportunities by recommending additional print, signage, marketing, or finishing solutions
Re-engage inactive customers and follow up on open estimates to generate new business
Assist walk-in customers with order placement, pickups, payments, and general inquiries
Clearly communicate project specifications and customer expectations to internal teams
Resolve customer concerns promptly and professionally, ensuring a high level of satisfaction
Maintain accurate customer records, notes, and job details within company systems
Stay current on AlphaGraphics products, materials, services, and capabilities

Qualification

Sales experienceCustomer service skillsCRM systems proficiencyDetail-orientedOrganizational skillsMultitasking skillsProblem-solving mindsetWritten communicationVerbal communicationRelationship-building skills

Required

Experience in printing, signage, graphics, or a related industry
Strong customer service and relationship-building skills
Excellent written and verbal communication abilities
Detail-oriented with strong organizational and multitasking skills
Problem-solving mindset with the ability to manage multiple projects simultaneously
Sales-focused attitude with the ability to recognize opportunities and recommend solutions
Proficiency with computers and order-entry or CRM systems (print MIS experience a plus)

Benefits

Competitive salary
Opportunity for advancement
Training & development

Company

AlphaGraphics

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AlphaGraphics is a print and marketing solutions company that offers signs, offset printing, and mailing services.

Funding

Current Stage
Growth Stage
Total Funding
unknown
2017-10-04Acquired

Leadership Team

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Al Schnell
CEO and President
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Bonnie Rosselli
CEO
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Company data provided by crunchbase