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AlphaGraphics · 19 hours ago

Inside Sales and Customer Service Representative

Carmel, IN

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

AlphaGraphics Carmel is a locally owned marketing, print, signage, and visual communications company dedicated to helping businesses grow. They are seeking a Graphics / Print Inside Sales & Customer Service Representative who will be the primary point of contact for customers, handling estimates, orders, and project coordination while delivering exceptional customer service.

Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design

Responsibilities

Serve as a primary in-store and phone contact for customers, providing professional, timely assistance

Prepare quotes, enter orders, and coordinate projects with production and design teams to ensure accurate execution and on-time delivery

Identify upsell and cross-sell opportunities by recommending additional print, signage, marketing, or finishing solutions

Re-engage inactive customers and follow up on open estimates to generate new business

Assist walk-in customers with order placement, pickups, payments, and general inquiries

Clearly communicate project specifications and customer expectations to internal teams

Resolve customer concerns promptly and professionally, ensuring a high level of satisfaction

Maintain accurate customer records, notes, and job details within company systems

Stay current on AlphaGraphics products, materials, services, and capabilities

Qualification

Sales experienceCustomer service skillsCRM systems proficiencyDetail-orientedOrganizational skillsMultitasking skillsProblem-solving mindsetWritten communicationVerbal communicationRelationship-building skills

Required

Experience in printing, signage, graphics, or a related industry

Strong customer service and relationship-building skills

Excellent written and verbal communication abilities

Detail-oriented with strong organizational and multitasking skills

Problem-solving mindset with the ability to manage multiple projects simultaneously

Sales-focused attitude with the ability to recognize opportunities and recommend solutions

Proficiency with computers and order-entry or CRM systems (print MIS experience a plus)

Benefits

Competitive salary

Opportunity for advancement

Training & development

Company

AlphaGraphics

Glassdoor3.3

AlphaGraphics is a print and marketing solutions company that offers signs, offset printing, and mailing services.

Founded in 1970

Lakewood, Colorado, USA

51-200 employees

https://www.alphagraphics.com/

Funding

Current Stage

Growth Stage

Total Funding

unknown

2017-10-04Acquired

Leadership Team

Al Schnell

CEO and President

Bonnie Rosselli

CEO

Recent News

PR Newswire

AlphaGraphics opens doors for entrepreneurs with innovative New Business Center Pathway

2025-11-21

PR Newswire

AlphaGraphics names Brandon Bagley as its 41st Franny Award winner

2025-10-09

PR Newswire

AlphaGraphics hosts annual conference to celebrate top performers

2025-08-21

Company data provided by crunchbase