TEKsystems · 15 hours ago
ISP Technician
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking an ISP Support Technician to provide world-class customer support for ISP partners. In this role, you will assist customers in diagnosing and resolving voice, data, video, and connectivity issues while maintaining a professional demeanor in a fast-paced environment.
Information Technology
Responsibilities
Answer inbound technical support phone calls, chats and emails related to ISP partners
Consult with customers and provide additional solution in the form of up-selling products and services
Troubleshoot voice, data, video and connection issues for customers
Identify, troubleshoot and assist customers with voice, data, video and connection issues
Answer customer service related questions
Track and record each phone call and provide a detailed description of the call
Provide backup assistance for other Technical Support Representatives
Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday
Must have an open and flexible schedule to take any shift after this time frame above is complete
Must be able to commit to the full 4 weeks of training. Even missing one day off can lead to termination or a push to a future class
Candidates will be trained on all technical aspects of the job
Qualification
Required
Windows Operating Systems
Call Center - Customer Service
Troubleshoot connection issues
Provide world-class customer support for ISP partners within a 24x7x365 environment
Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies
Assist customers in diagnosing and resolving voice, data, video and connectivity issues
Answer customer service related questions
Track and record each phone call and provide a detailed description of the call
Provide backup assistance for other Technical Support Representatives
Must have an open and flexible schedule to take any shift after training
Must be able to commit to the full 4 weeks of training
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase