POND IoT · 3 hours ago
Customer Support Representative
Woodbridge, NJ
Full-time
Onsite
Entry Level
$40K/yr - $50K/yr
1+ years expPOND IoT is a global IoT connectivity provider focused on supporting connected device deployments. They are seeking a Customer Support Representative to provide professional and timely assistance to their existing customer base primarily through email.
Telecommunications
Responsibilities
Provide customer support primarily via email, with limited phone support as needed
Assist existing customers with questions related to accounts, services, and connectivity
Collaborate with internal teams, including Sales and Technical Support, to resolve customer issues efficiently
Track, document, and manage customer interactions using CRM and support tools
Escalate technical or complex issues to the appropriate internal teams
Ensure timely, professional, and accurate communication with customers at all times
Qualification
Required
1+ year of experience in customer service or customer support
Strong written communication skills (email-focused role)
Ability to manage multiple customer inquiries simultaneously
Comfort with basic phone-based customer support
Willingness and ability to work on site in-office full-time
Preferred
Experience with CRM or ticketing systems
Background in B2B environments
Exposure to technology, telecom, or IoT-related products or services
Strong organizational and documentation skills
Benefits
Competitive salary
Paid time off
401(k)
Company
POND IoT
IoT Connectivity Solutions It is a sub-organization of Pond Mobile.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Kotler
SVP of Sales & Partnerships for North America
Recent News
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