Woodson Lumber Company · 2 days ago
Lexington, TX/Service Technician & Inside Sales Associate (49375)
Lexington - Lexington, TX 78947
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
1+ years expWoodson Lumber Company is seeking a Service Technician & Inside Sales Associate to combine expert STIHL equipment servicing with front-line inside sales and customer support. The role involves working in the service shop and on the retail floor, ensuring a positive customer experience while maintaining service department standards.
Customer ServiceE-CommerceWholesale
Responsibilities
Diagnose, repair, and maintain STIHL outdoor power equipment and similar small engines (gas, electric, battery)
Complete warranty service documentation and process claims in accordance with STIHL protocols
Perform safety checks, pre-delivery inspections (PDI), and routine maintenance services
Maintain an organized, clean, and safe workshop and tool environment
Provide technical product knowledge to customers, including maintenance tips and safe operation
Stay current with STIHL training, advancing toward Gold certification if eligible
Responsible for inventory management of Stihl retail items as well as tools and repair parts
Greet customers and assist with product inquiries, sales recommendations, and pricing
Operate point-of-sale (POS) system to process transactions accurately
Promote current sales promotions and upsell accessories or STIHL gear
Support store merchandising, stock rotation, and restocking as needed
Participate in inventory management, including reporting discrepancies and stocking needs
Resolve customer concerns courteously and professionally
Perform administrative tasks like opening/closing duties, documentation, and receipts handling
Qualification
Required
Mechanical aptitude with hands-on repair experience, especially in outdoor power equipment
Customer service and retail sales experience, including use of POS systems
Ability to handle cash and transactions securely
Strong communication and interpersonal skills
Detail-oriented with solid time management
Familiarity with inventory systems and product merchandising
Able to lift 50-70 lbs. and stand for long periods; shop and retail environment capable
Preferred
STIHL Silver Level Certification (or Bronze with willingness to earn Silver)
1–3 years of experience in small engine repair and/or retail hardware sales
Forklift certification or willingness to obtain it
Bilingual (English/Spanish) is a plus
High school diploma or equivalent required
Benefits
Competitive hourly wage + bonus potential
Health insurance, paid time off, and employee discounts
Career development through STIHL certification paths
Team-oriented work culture with hands-on training
Company
Woodson Lumber Company
Woodson Lumber Company is a retailer of lumber, hardware, and building materials.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase