Mindlance · 4 days ago
Customer Service II
Abbott Park, IL
Full-time
Onsite
New Grad, Entry LevelMindlance is a company that focuses on providing exceptional customer service in HR Program Administration. The role involves managing benefits and leave operations for the US, Canada, and Puerto Rico, ensuring a stellar customer experience while handling a high volume of requests.
Human Resources
Responsibilities
Answer benefits and leaves questions
Partner with vendors to provide requested data
Audit benefits and leaves payroll data
Ability to work well with others, influence the team positively and have strong stakeholder management skills outside of the team
Fast learner with ability to know who to go for what and figure out next steps with minimal direction
Stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers
Able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience
Able to handle a high volume of requests with speed and accuracy
Strong organizational skills and be able to multi-task in a fast-paced environment with changing processes
Qualification
Required
Ability to work well with others, influence the team positively and have strong stakeholder management skills outside of the team
Fast learner with ability to know who to go for what and figure out next steps with minimal direction
Stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers
Able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience
Able to handle a high volume of requests with speed and accuracy
Strong organizational skills and be able to multi-task in a fast-paced environment with changing processes
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-04-14
Company data provided by crunchbase