Hirecrap · 3 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$18.50/hr - $18.50/hrTurboTax USA is a leading provider of tax preparation software designed to simplify the tax filing process for individuals and small businesses across the United States. They are seeking a TurboTax Product Expert to assist customers with their software-related inquiries and provide knowledgeable support to ensure a positive user experience. This role offers flexible scheduling options and comprehensive training to help employees succeed in their responsibilities.
Information Technology & Services
Responsibilities
Assisting customers via live support channels, addressing their questions about TurboTax products and tax return software, and guiding them through various processes such as downloading, logging in, importing documents, and filing
Providing solutions to basic tax questions and troubleshooting common issues, ensuring customer satisfaction
During peak periods, such as the tax season, you may be required to work additional hours to meet customer demand
Building a friendly and professional rapport with customers while maintaining high service standards will be key to your success
Participating in certification training to enhance your product knowledge and support skills, with the opportunity to earn bonuses based on performance and work hours
Qualification
Required
Strong desire to learn and assist customers
Excellent communication skills
Ability to understand customer needs
Demonstrate patience
Provide top-notch service
Comfortable working independently
Managing schedules effectively
Maintaining a professional demeanor during interactions
Reliable internet connection
Suitable home workspace
Preferred
Prior experience in customer service or technical support is a plus but not mandatory
Benefits
$405 upon certification
$5 per hour as a Turbo Bonus Boost
Flexible scheduling
Support is provided throughout your shift by experienced SMEs and MPS advocates
Opportunities for skill development
Remote work flexibility
Company
Hirecrap
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase