Mr. Rooter® Plumbing · 2 days ago
Digital Marketing & Customer Service Representative
Macomb, MI
Full-time
Onsite
New Grad, Entry LevelMr. Rooter Plumbing is a trusted, customer-focused plumbing company known for exceptional service and a strong local reputation. They are looking for a Digital Marketing & Customer Service Representative who’s equally comfortable engaging with customers and supporting their online presence.
CommercialCustomer ServiceResidentialService Industry
Responsibilities
Respond to customer inquiries via phone, email, text, and social media in a friendly, professional manner
Schedule service appointments and follow up with customers as needed
Manage and update digital platforms, including social media pages and online listings
Assist with online marketing efforts such as promotions, reviews, and basic content creation
Monitor and respond to online reviews to maintain a positive brand image
Coordinate with technicians and office staff to ensure smooth customer experiences
Maintain accurate customer records and service details
Qualification
Required
Strong communication and customer service skills
Comfortable using social media, email, and basic digital marketing tools
Organized, reliable, and able to multitask in a fast-paced environment
Tech-savvy with basic computer skills (CRM systems a plus)
Preferred
Prior experience in customer service, marketing, or administrative roles preferred
Experience in home services or trades is a plus—but not required
Benefits
Free food & snacks
Paid time off
Company
Mr. Rooter® Plumbing
For consumer services visit https://www.mrrooter.com. To discover more about franchising opportunities in your area, visit www.MrRooterFranchise.com.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown1990-01-01Acquired
Leadership Team
Paul Schulz
Managing Partner
Recent News
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