Parker Hannifin · 3 hours ago
Customer Service Supervisor
Louisville, KY
Full-time
Onsite
Mid Level
$76K/yr - $127K/yr
3+ years expParker Hannifin is a Fortune 250 global leader in motion and control technologies. The Customer Service Supervisor will support the Customer Service Team in a leadership role, ensuring effective service delivery and operational efficiency.
HardwareIndustrial ManufacturingManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Supervise the daily customer service department workflow to ensure customers are served effectively and company goals are met
Manage customer escalations and difficult situations by researching root cause, communicating directly with customers and internal teams, and driving resolution, real-time guidance and coaching to CSR’s during these situations
Create and foster a trusting, engaging work environment with a focus on customer appreciation and resolution
Promote and maintain a culture of accountability, integrity and respect
Demonstrate sound business judgment with prioritizing work, resolving issues, and making day-to-day decision
Lead and improve CSR accountability and performance using individual and team scorecard metrics; provide ongoing coaching, feedback, and performance management
Create, maintain, and communicate comprehensive reporting for CSR scorecards, and management, update reporting daily, weekly, and monthly
Track daily performance indicators, analyze results, and identify actions to improve service and team performance
Develop and execute clear action plans with realistic steps and timelines to support operational goals
Ensure adequate staffing and phone coverage daily; develop intra-day spike and shift management plans to maintain service levels
Regularly communicate goals, expectations, progress, and accomplishments to the team and leadership
Write and update policies and procedures as needed
Use advanced computer skills and analytical/technical ability to understand business practices and processes and support reporting and improvement efforts
Communicate clearly and professionally, both verbally and in writing, with customers, team members, and cross-functional partners
Qualification
Required
Minimum 3 years of supervisor experience (required)
Minimum 2 years of customer service experience in any industry (required)
Proven experience managing daily workflow, setting priorities, and coaching employees to improve performance
Demonstrated ability to model and reinforce expected quality behaviors and deliver high levels of service to both internal and external customers
Able to think through issues logically to reach resolution; strong listening skills to understand customer and employee needs
Self-starter who can work independently, take ownership and drive tasks to completion
Ability to effectively interact and build working relationships with employees at all levels of the organization
Able to handle confidential business and personnel information appropriately and professionally
Effective in a fast-paced environment with ambiguity, changing priorities, and multiple deadlines
Preferred
4-year college degree in Business or a related field preferred
Benefits
Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay.
Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and Company-Paid Holidays.
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
Company data provided by crunchbase