SGF Global · 1 day ago
Customer Service Specialist 4209
San Juan, PR, United States
Full-time
Onsite
New Grad, Entry LevelSGF Global is an integrated talent solutions provider, and they are seeking a motivated and detail-oriented Customer Service Specialist to join their team. In this role, you will contribute to providing exceptional customer service by handling incoming calls, offering orientation on tests, programs, and services, and ensuring customer satisfaction through effective communication and problem-solving.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Handle incoming calls and emails based on pre-approved scripts/guide
Overcome customer objections and provide solutions
Document customer orientation needs into designated database
Participate in bi-weekly debriefing meetings and suggest improvements
Achieve performance and quality goals consistently
Transfer escalated issues to the designated Call Center Primary contact
Qualification
Required
Excellent reading and communication skills in Spanish (verbal and written), English is preferred
Strong interpersonal skills, including active listening and empathy
Ability to accept constructive criticism/guidance and adapt accordingly
Computer proficiency - keyboard, mouse, copy-and-paste, typing, and navigating between multiple windows
Solid organizational skills
Good analytical and statistical skills
Flexible schedule
Minimal experience required, but call-center or customer-service experience is preferred
Preferred
Previous call-center or customer-service experience
Company
SGF Global
SGF Global is a staffing and recruiting company providing payroll, training, managed services, and recruitment solutions.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mauricio Sion
Director
Company data provided by crunchbase