SJ Mobilita · 18 hours ago
Tier 2 IT Support Specialist
Manchester, CT
Full-time
Onsite
Entry, Mid Level
2+ years expSJ Mobilita is seeking a Tier 2 IT Support Specialist to provide advanced technical support and system administration. The role involves troubleshooting complex IT issues, managing user accounts, and mentoring Tier 1 Help Desk staff while contributing to process improvements and documentation.
Human Resources
Hiring Manager
Adv. Jani Jermans B.Sc, MBA (HRM), LL.B
Responsibilities
Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise
Perform root-cause analysis to prevent recurring incidents
Manage and maintain user accounts, permissions, and security policies in Active Directory and Microsoft 365
Support and execute backup processes, disaster recovery procedures, and system restorations
Troubleshoot connectivity issues across VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure
Assist in configuring and optimizing network equipment to ensure reliable performance
Maintain detailed and accurate records of support requests, resolutions, and system changes
Contribute to the development of internal knowledge bases, SOPs, and continuous improvement initiatives
Support and mentor Tier 1 Help Desk staff by providing guidance and technical escalation assistance
Coordinate with third-party vendors, MSP partners, and Level 3 engineers to resolve advanced issues
Prioritize and manage ticket queues effectively, ensuring timely resolution of client issues
Potentially oversee daily help desk operations or act as a team lead to support workflow and team efficiency
Qualification
Required
2-4 years of experience in IT support or help desk roles
Strong knowledge of Windows/macOS, Microsoft 365, Active Directory, and Azure AD
Understanding of network protocols, firewall management, VPN technologies, DNS/DHCP, VLANs, and WiFi systems
Experience with RMM tools such as DATTO is essential
Excellent customer service and communication abilities in a fast-paced, client-facing environment
Strong problem-solving skills, attention to detail, and the ability to remain composed under pressure
Preferred
Prior experience in a Managed Service Provider (MSP) environment is highly desirable
Bachelors degree in Information Technology or a related field is a plus
Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are preferred
Experience supporting dental industry applications, including imaging systems and practice management software, is a significant advantage
Company
SJ Mobilita
Legal Counsel for Intl Trade Facilitation Global Recruitment & Staffing Corporate & Student Training Immigration Advisory & Work Permit Support Business Travel & Audit Compliance EOR/PEO Support for 170+ Countries Consular Interview Training Global Payroll Solutions Incorporation of Companies & Statutory Audits(120+ Countries) Setting Up HR Operations International Tax Advisory International Translation & Apostille Services Relocation, Travel, MICE & Visa Support
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase