Veracity Software Pvt. Ltd. · 5 months ago
Senior Director, Training Patient Support Services
Cambridge, MA
Full-time
Hybrid
Director/Executive
8+ years expVeracity Software Pvt. Ltd. is seeking a Senior Director of Training Patient Support Services. This role is responsible for the strategic planning and implementation of training programs for the Patient Support Services team, ensuring effective training and development across therapeutic areas.
Information Technology & Services
Responsibilities
Supporting PSS training needs across therapeutic areas
Strategic planning and implementation of world class, process, and any/all necessary PSS related training and skill-based training via eLearning, live meetings, and virtual training and on demand training courses
Provide consistencies across the TAs, where applicable
Develop, with the PSS Leadership team, the training and development function for the PSS team as well as other PSS trainings for the Business Unit as needed
On-the-ground execution and deployment of training experiences
Assist in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team
Implementation and continuous improvement to the following work streams: PSS Onboarding, New hire training programs and curriculum, Field Training, Collaboration/Coordination with 'One PSS' training initiatives
Build a sustainable ongoing learning journey for PSS Teams (field and home office)
Work closely with all cross functional teams (sales, marketing, market access, etc.) to ensure appropriate integration materials into all new hire and ongoing learning training programs
Manage, design, and deliver training materials for National Meetings and Area/Zone and Regional, in close coordination with 'One PSS' leadership, PSS Leadership, Sales, Marketing, and any other relevant cross functional teams
Incorporate technology and gamification for end user engagement
Ensure budgets and schedules meet corporate requirements
Select, develop, and manage relationships with key agency partners
Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers
Contribute to the 'One PSS' training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA PSS teams
Qualification
Required
BA/BS Degree required, preferably in life science or business
Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience
Ideal candidate will have experience in specialty pharmaceuticals or biologics, with knowledge of the specialty pharmacy/HUB services environment
Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
Ability to influence, collaborate and interact effectively with senior leadership team and cross functional team members
Preferred
MBA a plus
Experience designing and delivering training programs for field and internal professionals
Experience with strategic planning and execution of training initiatives
Experience collaborating cross-functionally with sales, marketing, market access, etc
Experience managing training budgets and vendor/agency relationships
Experience incorporating technology and gamification in training
Experience managing large scale onboarding and ongoing learning programs
Experience working in flexible/hybrid work environments
Leadership Experience (Years and size of teams managed)
Experience managing PSS or related training programs across multiple therapeutic areas
Experience participating or leading 'One PSS' or similar cross-functional harmonization initiatives
Company
Veracity Software Pvt. Ltd.
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase