Industrial Scientific · 3 hours ago
Associate, Customer Service
Pittsburgh, PA
Full-time
Hybrid
Entry Level
$39K/yr - $59K/yr
1+ years expIndustrial Scientific is a company that designs and manufactures gas detection products and solutions to protect workers from hazardous conditions. The Associate, Customer Service role focuses on providing exceptional customer service by handling product inquiries, processing orders, and collaborating with internal teams to meet customer needs.
ElectronicsEnterprise SoftwareManufacturingSoftware
Responsibilities
Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions
Work with other departments and internal teams to assure prompt and professional resolution of customer requests
Responsible for processing customer purchase orders with highest level of accuracy and efficiency
Meet personal/team qualitative and quantitative targets
Ability to work effectively with team members to resolve customer issues
Maintain current knowledge of all product and service offerings
Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
Requires strong attention to detail, outstanding resourcefulness, and the ability to work within a team setting
Qualification
Required
Associates Degree: Bachelor's Degree preferred
At least 1 year of customer service experience
Comprehensive knowledge of Windows software – Excel, Outlook, Word
Familiarity with CRM (Customer Relationship Management) systems and practices
Strong written and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Must be available to work standard shift until 8 pm EST and work company holidays
Preferred
Oracle E Business Suites Order Management and/or Depot Repair experience
Experience working with distribution
Gas detection experience (sales, customer service)
Experience with Salesforce.com
Additional Language skills a plus
Benefits
This position is also eligible for bonus as part of the total compensation package.
Company
Industrial Scientific
Industrial Scientific Corporation manufactures gas detectors and monitoring systems. It also provides iNet, a software-based service that
1001-5000 employees
H1B Sponsorship
Industrial Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (7)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Deepika Devarajan
Vice President of Product and Technology
Recent News
2026-01-07
Venture Capital
2025-12-04
Company data provided by crunchbase