JPMorganChase · 2 days ago
Client Service Associate II
Brooklyn, NY
Full-time
Onsite
Mid Level
$86K/yr - $123K/yrJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Client Service Delivery Associate II role focuses on enhancing client relationships through exceptional service, operational support, and strategic planning to improve service delivery and compliance.
Asset ManagementBankingFinancial Services
Responsibilities
Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage
Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact
Advise clients using market product knowledge while maintaining awareness of industry practices
Optimize service delivery by implementing process automation initiatives and building strong client relationships
Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively
Qualification
Required
Demonstrate proficiency in detecting and preventing fraudulent transactions to protect clients and the institution
Ability to liaise with various departments to ensure compliance with technical standards and organizational policies
Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships
Expertise in facilitating change management and strategic communication with strong negotiation and communication skills
Proficiency in digital literacy and the implementation of emerging technologies
Strong analytical, technical, and problem-solving skills with keen attention to detail
Preferred
Capability to analyze processes and recommend improvements for quality and efficiency
Skilled in driving continuous improvement initiatives to enhance client experiences
Experience in client-facing roles across multiple business areas and functions
Strong analytical, problem-solving, and decision-making skills for effective independent work
Knowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase