Hyundai Capital Canada · 3 weeks ago
Manager, Loss Mitigation
United States-Texas-Plano
Full-time
Hybrid
Mid, Senior Level
$81K/yr - $125K/yr
5+ years expHyundai Capital America is a financial services company that provides vehicle financing and insurance solutions. The Manager of Loss Mitigation is responsible for overseeing collection activities, creating strategies to achieve collection goals, and fostering a coaching culture to improve team performance.
AutomotiveFinanceFinancial Services
Responsibilities
Actively lead individual and team coaching sessions with a focus on developing relationships that encourage reflection and help team members improve performance, personal effectiveness, and impact
Hold team members accountable for performance and behaviors as outlined in Company and Department policies and procedures; including but not limited to attendance, performance, prohibited conduct, compliance, and quality
Monitor daily performance and productivity reports for team and collaborate with department manager to address performance opportunities
Adhere to Corrective Action Program guidelines and activities
Effectively analyze data and develop actionable plans to address areas of opportunity
Encourage process improvement ideas from all employees within the department
Collaborating with other departments, and other internal teams, to effectively manage initiatives
Responsible for maintaining the appropriate staffing levels by assisting interviewing/hiring activities
Responsible for maintaining and monitoring schedules to meet daily expectations in production
Drive strategies and training initiatives focused on meeting monthly QM goals while minimizing compliance violations
Identify trends and implement strategies to address behaviors observed by direct reports that do not support team success
Perform all other duties as assigned
Qualification
Required
5 years auto finance experience
Strong communication skills - Must be able to communicate verbally to groups of all sizes. Must also be able to produce documents free of grammatical and spelling errors that are persuasive and logical
Working knowledge of call center technology. Must be able to extract call data from the automatic call distributor (ACD) in order to ensure customers are receiving appropriate service. In addition, must have working knowledge of automatic dialers
Understanding of team dynamics and techniques to build strong teams
Strong listening and interpretation skills
Intermediate MS Excel skills are required; MS Access knowledge is a plus
Preferred
Experience leading high performing teams
Bachelor's degree in Business
Forecasting and data mining skills
Benefits
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
Company
Hyundai Capital Canada
Hyundai Capital Canada provides auto finance and private finance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase